MIMARU Tokyo Shinjuku West arvostelua

Majoituspaikan vastaus: Dear Guest, Thank you very much for staying at MIMARU Tokyo Shinjuku West, and for your kind review. As you experienced, our hotel is apartment-style, offering spacious rooms where you can relax comfortably. We also provide a full range of furniture and amenities to make your stay as convenient as possible—just like being at home. We’re truly happy to hear that you enjoyed your time with us. We hope to welcome you again soon, whether here in Shinjuku or at one of our MIMARU locations throughout Japan. Best regards, The Front Desk – Sh

Majoituspaikan vastaus: Dear Guest, Thank you for choosing MIMARU Tokyo Shinjuku West for your stay in Tokyo, and for taking the time to leave us a review. MIMARU Tokyo Shinjuku West Hotel is an apartment-style hotel for families, and it is equipped with convenient facilities such as a laundry room. Daily cleaning is provided, with bed-making and kitchen cleaning done on separate days to ensure thorough service. Since it is located at Shinjuku Station, it is easily accessible to any tourist destination. We sincerely hope to see you again on your future travels here in Japan with your loved ones. Thank you. Best regards, The Front Desk – Pm

Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear you found the location convenient and appreciated the nearby amenities. We’re sorry to hear about the issue you experienced with the washing machine and the delay in communication at the reception. Your experience is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We will address this with our team to ensure better support and clearer follow-up in the future. We truly value your feedback and hope to have the opportunity to serve you better Thank you. Best regards, The Front Desk –I.Y.

Majoituspaikan vastaus: Dear Guest, Thank you for choosing MIMARU Tokyo Shinjuku West for your stay in Tokyo, and for taking the time to leave us a review. MIMARU Tokyo Shinjuku West Hotel is an apartment-style hotel for families, and it is equipped with convenient facilities such as a laundry room. Daily cleaning is provided, with bed-making and kitchen cleaning done on separate days to ensure thorough service.This property is located 10 minutes away from Shinjuku station, so we are near famous sightseeing spots, restaurants, and other tourist attractions. Again, thank you so much for choosing us, and we look forward to welcoming you again soon.Best Regards,Front Desk Team- H

Majoituspaikan vastaus: Dear Guest, Thank you for choosing MIMARU Tokyo Shinjuku West for your stay in Tokyo, and for taking the time to leave us a review. MIMARU Tokyo Shinjuku West Hotel is an apartment-style hotel for families, and it is equipped with convenient facilities such as a laundry room. Daily cleaning is provided, with bed-making and kitchen cleaning done on separate days to ensure thorough service.This property is located 10 minutes away from Shinjuku station, so we are near famous sightseeing spots, restaurants, and other tourist attractions. Again, thank you so much for choosing us, and we look forward to welcoming you again soon.Best Regards,Front Desk Team- H

Majoituspaikan vastaus: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. We are glad to hear you enjoyed your stay with us! We would like to thank you for your compliments to the staff. We are also pleased to hear you were overall satisfied with the room! As you experienced, our rooms are spacious, approximately 40 m² or larger, and include a living/dining area and a kitchen. The bathroom and toilet are separated, allowing you to enjoy a relaxing experience. Again, thank you so much for choosing us, and we look forward to welcoming you again soon! Best regards, Front Desk Team-H

Majoituspaikan vastaus: Dear Valued Guest,Thank you very much for your feedback. We are truly sorry to hear that your recent experience with us did not meet your expectations.Regarding the situation at check-in, we sincerely regret any distress caused. Please allow us to clarify that our front desk staff acted in accordance with our hotel policy, which limits the number of guests per room for safety and regulatory reasons. We understand that you were traveling as a family of six — two adults and four children — and unfortunately, our room configuration could not legally accommodate that number.While we were unable to host all members of your party in a single room, our staff did their best to assist by recommending nearby accommodations. We apologize if this process felt abrupt or unwelcoming in any way, especially to your children, and we are truly sorry for the discomfort this caused.Please be assured that no disrespect was intended, and we appreciate your understanding that we must prioritize guest safety and compliance with local regulations. That said, we will review our communication practices to ensure such matters are handled with even greater care and compassion moving forward.We deeply regret that your experience with us was not a positive one and sincerely hope that future travels bring your family much more comfort and satisfaction.Sincerely,　The front desk　HN

Majoituspaikan vastaus: Dear Guest, Thank you for choosing MIMARU Tokyo Shinjuku West for your stay in Tokyo, and for taking the time to leave us a review. As you experienced, our hotel is located in the heart of Shinjuku—convenient yet slightly removed from the hustle and bustle, allowing you to enjoy a peaceful and relaxing stay. Being an apartment-style hotel, our rooms are spacious and well-equipped, designed to make your stay as comfortable as possible. We’re truly happy to hear that you were satisfied with your stay and that our efforts were appreciated through your warm comments. We hope to welcome you again at MIMARU—either here in Shinjuku or at one of our locations across Japan. Best regards, The Front Desk – Sh

Majoituspaikan vastaus: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. Our hotels have separate dining areas, restrooms, washrooms, and bathrooms, all of which are comfortable and separate from each other!We are also glad that you like our hotel's design. All rooms in our hotels are individually air-conditioned to ensure that our guests stay at a temperature that suits them. Again, we thank you for telling us your impressions during your stay. We hope to see you again on your future travels here in Japan with your loved ones. Best regards, The front desk –H

Majoituspaikan vastaus: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. Our hotel is conveniently located a 10-minute walk from Shinjuku Station, near convenience stores and parks! We are very pleased that you enjoyed your stay at our spacious design, which made you feel as if you were in a second home, and that you liked our facilities. Again, we thank you for telling us your impressions during your stay. We hope to see you again on your future travels here in Japan with your loved ones. Best regards, The front desk -H

Majoituspaikan vastaus: Dear guest Thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan.We apologize for any inconvenience caused during your stay due to the beds facing the air conditioner. If there is anything you would like to improve about your room conditions, please feel free to reach out to the front desk. We would be delighted to assist you.We will promptly confirm and improve room conditions and thoroughly check it on a daily basis.Based on your valuable opinions, we will strive to make further improvements so that you can stay comfortably at our hotel. We would like to thank you for taking the time to post a review. Best regards, Front Desk Team-Pm

Majoituspaikan vastaus: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, We're glad to hear that the family room was comfortable for your stay and that the kitchen suited your needs. It's great that you enjoyed the local food options and found our location convenient for exploring Shinjuku. We're also happy to know that our team was able to assist you and that check-in and check-out went smoothly. We truly appreciate your feedback and hope to welcome you and your family back again soon! Best regards, Front Desk Team-I

Majoituspaikan vastaus: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. We are glad to hear you enjoyed your stay with us! We would like to thank you for your compliments to the staff. We are also pleased to hear you were overall satisfied with the room! As you experienced, our rooms are spacious, approximately 40 m² or larger, and include a living/dining area and a kitchen. The bathroom and toilet are separated, allowing you to enjoy a relaxing experience. Again, thank you so much for choosing us, and we look forward to welcoming you again soon! Best regards, Front Desk Team-H

Majoituspaikan vastaus: Dear Guest, thank you so much for choosing MIMARU Tokyo Shinjuku West during your latest trip to Japan, and for taking time to leave us a review. We would like to thank you for your comments about the reservation changing policy. Due to system restrictions, we are unable to modify reservations not made through our official website. We apologize for any inconvenience caused.Again, thank you so much for staying with us, and we look forward to welcoming you again soon! Best regards, Front Desk Team-H