ANA InterContinental TOKYO by IHG

Room and bed were very comfortable, immaculately clean and modern. 2 mins walk from train station, if you need lift access to train then a 6 mins walk, we had a stroller. Breakfast was a bit of a zoo, we went during Christmas, very busy! But tables were spacious so even though there were so many people you don’t feel cramped. Good variety of food selection. We had dinner at the Japanese teppanyaki restaurant. Delicious, especially the tuna salad. I found the lobby staff a little lack of personality, at check in, no mentioning of where breakfast will be, what time check out is. Just checked you in and that’s it, no personal notes in the room. When I expressed I’ve lost my phone at the shop in Tokyo, no sign of empathy (it was a western male staff) no gesture of helpfulness, very cold and robotic. This goes for concierge also, he is an older western gentleman, he needs to use Google translate also which is frustrating cause I could do exactly the same research with Google translate. Overall, hardware is solid, need to fine tune the staff, sprinkle a little bit of personality in them.

Yeah, it’s a great hotel – I’ve really enjoyed my stay here so far. The staff have been friendly and helpful, and the overall atmosphere is very comfortable. The room is clean and well maintained, and the facilities are convenient for both relaxing and getting work done. I’d be happy to stay here again on a future trip.

Joseph was great at front office. If the DNA of intercontinental is maintained the same way, they will keep excelling. I give credit of my stay to Joseph at front desk

Great short stay. Rooms are very clean and functional. Service was great and breakfast was good with great variety. Location was great as it was near the office I visited. Business Concierge service was friendly and fast.

Good location. Renovated rooms plenty of restaurants nearby very convenient. Good amenities. But lobby need a refresher

Excellent service . Incredibly stay.

Great location! Efficient room layout out

Great staff, nice location, perfect room with Tokyo Tower view

Good location for Roppongi, walking distance to many nearby malls and resturants.