Majoituspaikan vastaus: Dear guest, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed our variety of services and facilities! However, I am sorry to hear that you were not satisfied with the breakfast. Your meaningful feedback allows us to improve our service standards and we thank you for it. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Best regards, Lyf Ginza tokyo Lyf Guard Hana
Location was very convenient, walking distance to Tokyo station, Kyobashi station around the corner. Aircon was too hot. Room was super small. But amenities and everything else were super clean and new. Breakfast area or common area really small.
Käännä
Majoituspaikan vastaus: Hi, Greetings from lyf Ginza Tokyo! On the behalf of the entire hotel team , I want to thank you for sharing about your experience . We are very glad that you liked the room and our vibes :) It is always encouraging to hear positive feedback , particularly when it comes from those who matter the most -you ,Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered . Once again , I appreciate you taking the time.to share your feedback. we hope to welcome you again soon. Best regards, Lyf Ginza tokyo Senior Lyf Guard Suroj Thakuri
-chachaya-
Yksi laatuaan (Studio Double) Tupakoimaton
Majoittunut 3. 2025
Matkusta ystävien kanssa
7 arvostelu
5.0/5
Ylivertainen
Lähetetty 12.4.2025
整體都還不錯,房間還算可以不大,但位置喜歡很方便
Käännä
Majoituspaikan vastaus: Hi, Greetings from lyf Ginza Tokyo! On the behalf of the entire hotel team , I want to thank you for sharing about your experience . We are very glad that you liked the room and our vibes :) It is always encouraging to hear positive feedback , particularly when it comes from those who matter the most -you ,Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered . Once again , I appreciate you taking the time.to share your feedback. we hope to welcome you again soon. Best regards, Lyf Ginza tokyo Senior Lyf Guard Suroj Thakuri
julie666
Tupakoimaton yhden hengen studiohuone
Majoittunut 3. 2025
Yksin matkustavat
10 arvostelu
1.0/5
Lähetetty 10.4.2025
很差的酒店 千萬別上當 被子臟 床旁邊還割到腳
Käännä
Majoituspaikan vastaus: Dear Mr/Ms julie666, Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. It is disappointing to know that you did not enjoy your stay with us. We sincerely apologize for bed. Your meaningful feedback allows us to improve our service standards and we thank you for it. When you come back next time, you are always welcomed to approach our friendly lyf Guards at our Say Hi! counter who would be happy to assist with your requests. Thank you once again for your valuable review and we look forward to welcoming you back again. Best regards, lyf Ginza Tokyo lyf GuardFusako
Anonyymi käyttäjä
Tupakoimaton yhden hengen studiohuone
Majoittunut 3. 2025
Yksin matkustavat
14 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.4.2025
very good location, easy access to JR and subway stations and the nearby attractions, highly recommend.
Käännä
Majoituspaikan vastaus: Hi,Greetings from lyf Ginza Tokyo! Thank you for taking the time to give us your feedback on your recent stay. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. We look forward to welcoming you back here for your next adventure! Cheers, lyf Guard lyf Ginza Tokyo Shalu
Skasian
Suuri vuode (Studio Double) Ei tupakointia
Majoittunut 2. 2025
Pariskunnat
2 arvostelu
2.2/5
Lähetetty 8.4.2025
The hotel is falsely advertised. It was the worst stay I've had anywhere in the world.
The main reason is, the hotel advertises it has Air Conditioning. The problem is, the Air Con system is centrally set. Meaning if the building is currently set to heating mode, you CANNOT TURN ON YOUR AIR CON. Same as the opposite case, if the building is set to cooling, you CANNOT TURN ON YOUR HEATER.
On my visit, I was sweating and so hot I couldn't sleep, only to talk to reception and find out there is no way to switch the aircon on. The staff offered a completely unreasonable solution which was to open the safety-windows. These windows only have 1 key which is kept at all times at reception. The moment I borrow the key to open the window, the rain poured in which wet the bed which is right against the window (the room size makes it impossible to move the bed). The hotel suggested that I close the window if it rains but this is a ridiculous proposal. Do you expect guests to get up at 3am in the morning when the rain starts to walk to reception, get a key and close the window, then 5am when rain stop, wake up again and go get the key and open it again?
I got pretty much no sleep. That night I immediately inquired about refund or moving, except there is no manager on duty. It took a whole another day before the manager got involved, by then they argued I had already stayed 2 nights. I ended up arguing with the hotel which at first were adamant about no refund policy, but in the end due to their false advertising they agreed to refund me partially. I still ended up having to pay for an extra night for no reason (as the hotel spent the day arguing with me). I promptly packed my stuff, copped the loss and paid for the empty room for the night and moved elsewhere. What an joke of a hotel, completely unreasonable on their refund policy and an archaic air-con system (I have never seen any other hotel like this in the world).
Other issues with this hotel were: dirty, incredibly small rooms (as I was checking in, another random guest in the elevator warned me before I reached my room, it really is that small), room space is poorly utilised, shower is lower than any other Japanese hotel - roughly 2 meter height. If you are a taller man, this shower is claustrophobic on all sides.
Käännä
Majoituspaikan vastaus: Dear Shaun Chen san,Greetings from lyf Ginza Tokyo!Thanks for taking the time to give us your feedback on your recent stay.It is disappointing to know that you did not enjoy your stay with us. We sincerely apologize for the incinvenience caused. Your meaningful feedback allows us to improve our service standards and we thank you for it.When you come back next time, you are always welcomed to approach our friendly lyf Guards at our Say Hi! counter who would be happy to assist with your requests.Thank you once again for your valuable review.Best regards,Surojlyf Ginza Tokyolyf Guard
Majoituspaikan vastaus: Hi,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the convenience of our location and the friendliness of our staff. We aim to provide a comfortable and welcoming environment for all our guests, and it’s great to know that our efforts were reflected in your stay.We sincerely apologize for the inconvenience caused by the central air conditioning issue. While we were able to assist with your room change, we understand how frustrating it can be when things don't go as planned. Please rest assured that we are actively working to resolve the air conditioning issues to prevent similar situations from occurring in the future.Your comments regarding the room size and lack of windows are also appreciated. We strive to provide value for our guests and are continuously reviewing ways to improve the comfort of our rooms.Thank you once again for your understanding and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Warm regards,lyf Guardlyf Ginza TokyoShalu
Vieraskäyttäjä
Tupakoimaton yhden hengen studiohuone
Majoittunut 3. 2025
Yksin matkustavat
12 arvostelu
5.0/5
Ylivertainen
Lähetetty 8.4.2025
Great place near train station. Good breakfast
Käännä
Majoituspaikan vastaus: Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, lyf Ginza Tokyo
Tharit
Tupakoimaton yhden hengen studiohuone
Majoittunut 3. 2025
Yksin matkustavat
16 arvostelu
3.5/5
Lähetetty 4.4.2025
Nice staffs with friendliness and good communication.
Tidy room and very clean floor.
Small fitness area and inadequate machine.
Comfort sharing area with complimentary laundry and kitchen.
Convenient for solo travel with a luggage (provided elevator).
Near Kyobashi metro station just 1 minute from entrance #4.
Käännä
Majoituspaikan vastaus: Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, lyf Ginza Tokyo
Elodie_zzZ
Suuri vuode (Studio Double) Ei tupakointia
Majoittunut 1. 2025
Pariskunnat
12 arvostelu
3.7/5
Lähetetty 3.4.2025
房間很小 離地鐵口很近
Käännä
Majoituspaikan vastaus: Hi, Greetings from lyf Ginza Tokyo! On the behalf of the entire hotel team , I want to thank you for sharing about your experience . We are very glad that you liked the room and our vibes :) It is always encouraging to hear positive feedback , particularly when it comes from those who matter the most -you ,Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered . Once again , I appreciate you taking the time.to share your feedback. we hope to welcome you again soon. Best regards, Lyf Ginza tokyo Senior Lyf Guard Suroj Thakuri
Majoituspaikan vastaus: Dear babyjane san, Greetings from lyf Ginza Tokyo! On the behalf of the entire hotel team,I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you,Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again,I appreciate you taking the time.to share your feedback . We hope to welcome you again soon. Best regards, Lyf Ginza tokyo Lyf Guard Coco
ZXAA
Suuri vuode (Studio Double) Ei tupakointia
Majoittunut 12. 2024
Pariskunnat
21 arvostelu
4.7/5
Mahtava
Lähetetty 28.3.2025
位置太好了,超級方便,乾淨整潔,房間小但東京就這樣。
Käännä
Majoituspaikan vastaus: Greetings from lyf Ginza Tokyo! Thanks for taking the time to give us your feedback on your recent stay. I’m glad to hear that you enjoyed staying with us! Our lyf Guards strive to impress and are always there to ensure that your stay with us is comfortable. Our doors are always open, and we look forward to welcoming you back here for your next adventure! Cheers, Suroj Chand Thakuri Senior lyf Guard lyf Ginza Tokyo