Renaissance Tlemcen Hotel arvostelua

The people were kind , helpful and very kind and polite. I am definitely booking for my next visit and staying a week at least

we have been there for a chill weekend , overall it was a great experience , the main issue was the cleanliness . The staff was amazing and very helpful thank you

Beautiful hotel on the Lalla Setti plateau above Tlemcen. There is a wonderful cable car connecting the hotel to the old town - though it closes for Tuesday afternoons (which is when I arrived!). Taxis can still ferry you up - and I could use the cable car the following day. The hotel itself is great - with an amazing breakfast buffet. There's a bar also offering alcoholic drinks! Staff are lovely.

Hôtel magnifique mais service à revoir. Aucun sèche cheveux alors que nous avions un mariage de réserver dans l’hôtel. Les fer à repasser étaient tous défectueux. La piscine est agréable. Le petit déjeuner est correct avec un large choix.

Un peu loin à l’écart mais bon service

Excellent Hoel, 5 star, nice breakfast variety, big swimming pool, nice rooms,nice people , welcoming, Tlemcen is historical place to visit, eat and enjoy ur time, next to the hotel there is funfair and park lalla Stti , where you ride up on the cable car and enjoy stunning views and serene natural environment

très belle hôtel très bien situer sur les hauteur de Tlemcen de lala Séti personnel très professionnel et très agréable parkings disponible et très grands un Park urbain a proximité avec pleins d'activités et attractions pour familles et enfants

Honestly, we were insulted from the moment we entered. I’ve never been treated so poorly where we paid so much money to get a room. We were stranded one night and decided to book two rooms at the last minute. I put it on my credit card through *******. Upon checking in, we were grilled about the state of our relationship, which I understand is important if we were sharing a room, but our rooms were on opposite sides of the hotel on different floors. I was then taken to the back of reception to show my face under my niqab to prove that my credit card was my own. It was a very uncomfortable check in process. Also, the bellhop would not bring our suitcases to both rooms. Just one. So my partner had to carry his suitcases to his own room. We arrived late so we went to the buffet, it was good food. They asked us to pay cash, but we did not have it on us, so I asked if it could be charged to my credit card that was registered with the hotel. The woman’s attitude was rude and said yes, but we have to do it IMMEDIATELY And that we had to go downstairs to reception to charge my card. Fine. After a long awkward process, I signed the receipt and we decided to take a walk on the grounds of the hotel. After two minutes, a man came running up to us. Not walking. Running. Apparently they had asked me to sign the merchant copy. I’m not sure why this could not have waited until we returned in the hotel. But this was a big awkward emergency as well. Honestly, I felt disrespected. I understand there are rules and different customs. But an international hotel should be a little bit more aware. I was looking to have a wedding inTlemcen, it won’t be here. Service is 0/10.

Honestly, we were insulted from the moment we entered. I’ve never been treated so poorly where we paid so much money to get a room. We were stranded one night and decided to book at the last minute two rooms. After being grilled about the state of our relationship, which I understand is important if we were sharing a room, but our rooms were even on opposite sides of the hotel on different floors. But all the scrutiny from a hotel that we discovered also serves alcohol. This is rather hypocritical after making two people feel so awful about renting two rooms. Also, the attitude about the female paying for the rooms is insulting. The final straw was the complete inability to connect to any Internet. The signal was so poor I could not even send a message, let alone any photos or stream something. Honestly, I would never go back. I would rather pay a third of the price to receive much better service anywhere else.

Stay away from this hotel - the place is falling apart and there are thieves among the staff! I had a large sum of money stolen from my room but the management refused to do anything about it. Terrible experience!

excellente équipe professionnelle nous nous sommes senti en famille je tiens a remercié particulièrement Mr Hassan pour sa disponibilité et sa gentillesse il ne ménage aucun effort pour la satisfaction de la clientèle j'adresse aussi mes plus grand remerciements a toute l'équipe

Personnel du room service toujours dans l'attente de vous spolier de l'argent

Nous avons passé un petit séjour magnifique trop court à mon goût. Vivement le prochain. 😊 Accueil, personnel, repas… au top. Nous avons pu profiter du spa de la salle de sport. Je recommande à 100% J’espère y revenir très vite avec mes enfants.

A fuir Service catastrophique je suis venu avec mes deux filles quand on passe une commande ils mettent une heure à la préparer un jour il y a des glaces un jour ça commence pas avant 15h30 pour pouvoir manger des les crêpes au bord de la piscine un jour y en a un jour y en a pas, et le jour il y en a, ça commence à partir de 18 heures le service est catastrophique