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Kielteisiä arvosteluja(6)
WinAbner
Puutarhaterassi
Majoittunut 9. 2024
Matkusta ystävien kanssa
4 arvostelu
3.7/5
Lähetetty 21.10.2024
Place was nice, breakfast was nice. Recommended to rent a motor to go around Tekek as Berjaya is quite a distance from the jetty
Käännä
Majoituspaikan vastaus: Thank you for your feedback! We're glad to hear that you enjoyed both the resort and the breakfast. We appreciate your recommendation about renting a motorbike to explore Tekek, as it’s a great way to experience the area, given the distance from the jetty.We hope to welcome you back for another pleasant stay soon!Warm regards,
Vieraskäyttäjä
Puutarha grand premier lomamaja
Majoittunut 9. 2024
Perhe
4 arvostelu
4.7/5
Mahtava
Lähetetty 21.10.2024
Family trip with old and young kid , resort is nice , friendly Staff , room cleanliness can be improve.
Käännä
Majoituspaikan vastaus: Thank you for choosing Berjaya Tioman Resort for your family trip. We're thrilled to hear that you enjoyed the resort's ambiance and found our staff friendly and welcoming. We appreciate your feedback regarding room cleanliness and will ensure our team works diligently to improve in this area for a more enjoyable stay. Your comments are invaluable to us as we strive to provide an excellent experience for all ages.Warm regards,
Majoituspaikan vastaus: Thank you for your detailed and positive feedback on your stay at Berjaya Tioman Resort.We’re thrilled that you enjoyed the beautiful natural surroundings, offering a tranquil and scenic atmosphere. We’re also glad you found our rooms spacious, bright, and equipped with everything needed to create a warm, welcoming environment. It’s wonderful to hear that our front desk staff were friendly and efficient, ensuring a smooth check-in experience. We’re pleased you appreciated the shuttle services, welcome fruit, and other amenities that enhance a comfortable stay.Our gym, kids’ playground, and additional facilities are indeed designed to cater to a variety of needs, providing options for relaxation and recreation alike. We’re delighted that our dining offerings, from breakfast to dinner, met your expectations with delicious and diverse options.Thank you once again for the strong recommendation. We’re thrilled to know that we provided not only comfort but also a truly homely atmosphere. Whether for business or leisure, we look forward to welcoming you back for another exceptional experience.Warm regards,
Majoituspaikan vastaus: Thank you for your feedback. We would like to clarify that your booking was for a garden view room, which is why it does not include a sea view. For future stays, we would be happy to assist you in booking a sea view room to better meet your preferences.We appreciate your understanding and look forward to welcoming you back for another stay.Warm regards,
Anboyiyangquanjun
Puutarhamökki
Majoittunut 9. 2024
Perhe
17 arvostelu
5.0/5
Ylivertainen
Lähetetty 9.10.2024
島上唯一條件過硬的度假村
Käännä
Majoituspaikan vastaus: Thank you for your high praise of Berjaya Tioman Resort! We are honored to be your top choice for a quality resort on the island. It is our privilege to provide you with exceptional facilities and services.We look forward to welcoming you back for another outstanding stay in the future!Warm regards,
Majoituspaikan vastaus: Thank you for sharing your feedback with us. We are truly sorry to hear about the inconveniences you faced during your stay. We sincerely apologize for the cleanliness issues, inadequate facilities, and the disappointing experience with the beach and check-out arrangement. We will take immediate action to address these concerns and ensure our front desk team provides professional and courteous service at all times.Regarding the cleanliness around the rooms, wildlife encounters, and the pricing of our dining options, we will review these areas thoroughly and make the necessary improvements to enhance our guests' experience.We appreciate your valuable feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,
Vieraskäyttäjä
Puutarha grand premier lomamaja
Majoittunut 8. 2024
Pariskunnat
2 arvostelu
4.7/5
Mahtava
Lähetetty 22.9.2024
Отель очень большой, в прекрасном месте. Красивое море, уборка каждый день. Из минусов, насекомые в номере, плохая звукоизоляция, иногда отключали свет минут на 20.
Käännä
Majoituspaikan vastaus: Thank you for sharing your experience with us. We’re pleased to know that you enjoyed the hotel’s location, the beautiful sea, and the daily housekeeping service. We appreciate your feedback regarding the insects in the room and the sound insulation.As for the power outages, we want to inform you that they were due to TNB (Tenaga Nasional Berhad), and we understand how this can be inconvenient. We are continuously working to improve our facilities and ensure a more comfortable stay for our guests.We truly value your input and hope to welcome you back in the future for an even better experience.Warm regards,
Majoituspaikan vastaus: Thank you for sharing your experience. We’re glad to hear that you enjoyed the resort’s environment, though we understand your feedback regarding the room size and slightly dated facilities. Please know we are working to improve our accommodations for a more comfortable stay.As you mentioned, Tioman Island is indeed ideal for outdoor activities, and we strive to offer a variety of experiences to enhance your visit. We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,
Majoituspaikan vastaus: Thank you for sharing your experience at our resort! We’re delighted to hear that you enjoyed our private beach and the beautiful sea views. We apologize for the inconvenience regarding the room cleaning schedule and appreciate your feedback on the lunch and dinner service. We will work to improve these areas.We look forward to welcoming you back and providing you with an even better experience!Best wishes,
Vieraskäyttäjä
Puutarhamökki
Majoittunut 8. 2024
Pariskunnat
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 13.9.2024
Our stay was absolutely magic. The location is stunning. The beaches are pristine and water is clear and warm. There are activities for everyone: golf course, games room, pool tables, swimming, scuba, snorkeling, fishing and more. We took advantage of the great conditions for snorkeling and managed to see young sharks and turtles. The garden chalets are clean and comfortable with air conditioning and the grounds are beautifully maintained. Most activities are within waking distance but they have open carts to transfer you around the resort if you so choose. Transfers to/from Tekek jetty are also included. All the staff went above and beyond to assist us during our stay. Thank you Adriana and everyone at Berjaya Tioman Resort for a once in a lifetime trip.
Käännä
6/8
Majoituspaikan vastaus: Thank you so much for your wonderful review! We’re thrilled to hear that your stay at Berjaya Tioman Resort was magical and that you enjoyed the stunning location and pristine beaches.It’s fantastic to know that you took full advantage of our activities, including snorkeling and seeing young sharks and turtles. We’re also glad you found our garden chalets comfortable and appreciated the beautifully maintained grounds.Thank you for highlighting the efforts of our staff, especially Adriana. We strive to provide exceptional service and are delighted that we could contribute to a memorable trip for you.We hope to welcome you back for another incredible stay in the future!Best regards,
Vieraskäyttäjä
Puutarhamökki
Majoittunut 6. 2024
Liikematkustajat
312 arvostelu
3.5/5
Lähetetty 13.9.2024
Nice hotel for business trip and highly recommended. Really satisfied.
Käännä
Majoituspaikan vastaus: Thank you for your kind words! We’re delighted to hear that you found our hotel suitable for your business trip and that you had a satisfying experience. We look forward to welcoming you back soon!Best regards,
Majoituspaikan vastaus: Thank you for your fantastic review! We’re thrilled to hear that you enjoyed the beautiful environment of our resort, including the clean sandy beach, the coral fragments, and the small fish. It’s wonderful to know you appreciated the sunset views and the relaxing options like loungers and hammocks.We’re particularly pleased that you found our service to be warm and accommodating. Our team works hard to ensure our guests have a pleasant stay, and your kind words are greatly appreciated.It’s also great to hear that you enjoyed the tranquility of Tioman Island and the cleanliness of our facilities, including the pool and complimentary snorkeling gear.Thank you again for your feedback. We hope to have the pleasure of welcoming you back soon!Best regards,
Majoituspaikan vastaus: Thank you for sharing your feedback regarding your stay. We are sorry to hear about the issues you encountered.Regarding the hot water in the Garden Chalet, we understand that the tank-style water heater may not always provide sufficient hot water during high demand periods. We are looking into improvements to ensure a more consistent hot water supply. Additionally, we will address the issue of ants in the room to ensure a more comfortable stay for future guests.We also noted your concerns about the air conditioning and fan equipment. We offer newly refurbished higher category rooms that may better meet your expectations. As for the shuttle service, it is indeed available for check-in and check-out transfers only, and other transportation needs would require separate arrangements. We will consider your feedback on this aspect. Regarding the supermarket, we acknowledge that it is a bit of a distance from the resort, and we will relay your feedback to the relevant departments for future improvements.We appreciate your suggestions and hope you will consider staying with us again in the future, where we aim to provide a more comfortable and enjoyable experience.Best regards,
Majoituspaikan vastaus: Thank you for choosing Berjaya Tioman Resort for your vacation. We’re delighted to hear that your experience met your expectations and that you enjoyed the tranquility, beautiful surroundings, and the proximity to the private beach. It’s wonderful to know that you had a fantastic time snorkeling and appreciated the safety and professionalism of our staff.We’re also glad to hear that our service met your needs, from the quick responses to your requests to the warm smiles of our staff. We take note of your feedback regarding the room facilities and the limited nightlife options, and we appreciate your understanding.We hope to welcome you and your family back for another peaceful and enjoyable stay in the future.Best regards,
Majoituspaikan vastaus: Thank you for sharing your experience with us. I'm sorry to hear that you encountered some issues with the room facilities, particularly the toilet, showerhead, and noise from the motor. We appreciate your feedback, and I will make sure to pass it on to the relevant teams to ensure these areas are addressed and improved.On a positive note, I'm glad you enjoyed our breakfast and tea, and I appreciate your kind words about our yoga instructor. I hope you have more time to attend a session on your next visit. If you plan to stay with us again, we will do our best to provide you with an even more comfortable experience.Wishing you all the best, and we hope to welcome you back in the future!Warm regards,