Hotel Imperial Premium

Wij zijn bij dit hotel terecht gekomen via vakantie veilingen,het hotel staat net buiten het centrum van Timisoara,de locatie is prima,wel is waar aan een drukke weg,maar wel het openbaar en taxi,s op nog geen 20 meter van het hotel en op loop afstand zijn prima restaurants en supermarkten te vinden. Een review over het hotel is lastig,over het personeel niks negatief,deze doen hun best je te helpen ondanks de taalbarrière,maar het hotel zelf.... Onze kamer was groot maar sfeerloos,een smerige tapijt, kapotte bedden met afgebroken planken,harde maar doorgezakte matrassen,bedlinnen met gaten en vlekken,een bank waar je op de houten balken zat,een badkamer met verlichting zonder afdekkap ( levensgevaarlijk) , kapot badmeubel, kapotte verlichting en er waren nog wel een paar punten welke ook in een land als Roemenië niet door de beugel kunnen.Ook is onze kamer tijdens ons verblijf nooit schoon gemaakt,hebben we nooit schoon beddengoed en schone handdoeken ontvangen,nou hebben we die schone handdoeken niet gemist,want door de verstopping in de douchecabine stond de badkamer binnen 2 minuten vol water en was verder douchen niet meer mogelijk,ook wassen aan de wasbak was geen optie want ook deze liep niet leeg tijdens het gebruik. Over de blaffende honden welke een fatsoenlijke nachtrust onmogelijk maken hebben we het maar niet ,want daar kan het hotel zelf niks aan doen,maar weet dat er vele honden in de omgeving hier in de nacht buiten slapen en het eigenlijk onmogelijk maken fatsoenlijk te slapen,door het aanhoudende geblaf. Houden we nog over het ochtend ontbijt,als je houd van een koude kleffige hap,met veel vet en viezigheid,droog wit brood dan eet je hier prima,heb je trek in een fatsoenlijk ochtend ontbijt dan raad ik je aan bij de buren te gaan eten en het ontbijt van het hotel zelf er niet bij te boeken,dat is nog geen enkele euro waard. Nogmaals,het hotel staat in Roemenië en daar hebben ze andere maatstaven wat betreft comfort en luxe ,maar de één ster welke ik geef is enkel voor de vriendelijke dame achter de receptie. Kortom,een zeer slecht hotel,met fantastisch personeel.

Hotel non lontanissimo in auto dal centro cittadino. Prezzo molto basso per i nostri standard ma anche la qualità non è altissima per un 4 stelle. Camera anche ampia e arredata molto semplicemente. Colazione decisamete scarsa e sala colazione estremamente calda, siamo andati in giardino a farla.

This hotel is not worth a single penny and taking money from a guest who is accommodated in such a room I was in, it's a pure robbery! I understand that the price was relatively low, so the room doesn't need to be super modern, but it needs to be well maintained. The bathroom was in a terrible technical condition: visible damages, lack of shower screen, rusty, damaged waste bin, leaked ceiling. It was also dirty: mold in the shower, dirty bin filled with some disgusting leftovers from the previous guests, dirty, stained towel. The room was extremely cold so I was freezing during the night. The receptionist upon checkout admitted that they already switched off the heating. Well I understand that a few days before it was warm, but these days the temperature during night drops down to few degrees. The WiFi was so poor, that in the evening I could barely use it, and in the morning was simply not working at all. The receptionist also admitted that guests complained about that. Breakfast was super poor. I was there around 9. The staff was not managing to replenish the buffet on time. So there was no bread, no eggs, only some leftovers, no cups. Nothing. The hotel did not provide any proper service that I paid for. When I made a written complaint, the Hotel Manager replied to me in an arrogant way that according to the hotel regulations I have 30 min after check-in to express my disappointment, after that they do not accept any complaints. To sum it up. It was my worst hotel experience ever.

Room 315 looks like this… how can you say that it is a 4 stars hotel when it looks like this? Tv, phone and internet didn’t work, I had to go to the reception tot tell the guy something it’s not ok. And he was playing on his phone, threw me a new key saying I will bring him the old key after I move my stuff

AVOID THIS PLACE AT ALL COSTS! I booked this place for 16 days (15-31 May) I have paid for the whole stay on arrival. In the first day I was waken up by the noise from the restaurant downstairs at 7:30. I have told them and they moved me to a different room. There was no difference so they woke me up with the noise in the second day as well. I had no option but to leave the property. It is almost a month and they still didn’t refund my money (£410). Avoid this place if you want peace.

Peggio non esiste, bagno che puzza da far svenire e non ho avuto il coraggio di entrare, camera sporca, e questa sarebbe una struttura da 4 stelle, che schifo, da vomitare, disgusto totale. Il materasso avrà 20 anni, tv a schermo grande al plasma che si vede malissimo. Mai più. telefono che fa casino ogni 20 secondi,

Camera grande con la moquette, da dove un po di odore di chiuso, ma pulita, tutto in ordine, tv e frigo bar con tutto il necessario, bagno pulito e funzionante, più un'altra stanzetta con un divano già aperto e pronto per dormire. Notte tranquilla, lontano dalla strada, abbiamo riposato bene. Piccolo parcheggio, ma abbiamo trovato un posticino al nostro arrivo. Ragazzi molto gentili alla reception. Prezzi giusti.