Comfort Inn & Suites Tigard Near Washington Square

Hotel Management Ripped us off- - Booked a double queen room online paying in advance. Traveling with family- 2 young kids under 7- we needed 2 beds... After a long travel day... We arrive to a desk that informs me my reservation was only showing for a single bed in their systems- didn't think it was a big deal and show the front desk my reservation confirming the double bed booking... desk shares my booking confirmation for 2 beds with hotel management then management asked me to have my travel credit card company call them. Chase Travel calls management confirmed the double queen room booking- ... But for some reason my confirmation/travel cards verification didn't matter.. Hotel management said their systems showed it was a single bed and didn't honor my booking of double queen beds that was booked and confirmed through a top tier travel partner. Hotel managements solution was to charge us an additional $65 more for 2 beds. I said that $65 was ridiculous and would have been willing to pay a more fair price like $10 just to be done with it because I had young tired kids with me- but hotel management said $65 was as low as they could go... A good hotel would have just put us in one of their many open double bed rooms- I requested a refund and was informed my online booking was non refundable and that it was the travel partners fault their system showed a single/when i booked a double. We refused to pay their $65 upcharge out of principal and left the hotel without checking in-Feeling completely ripped off we are disputing charges with credit card company under fraud and are reaching out choice hotels corp office. You book a double- get a single then are hit up for more money on the double bed when you are in the lobby because hotel management knows you already paid for the room/have no choice. Avoid at all costs- BBB complaint/Choice Corp office complaint filed

The room is dirty, smells of urine and we can not use the AC because it stinks too. Breakfast this morning was really not that and there were no plates to put what there was on anyway. The 4 “fresh” oranges offered we dry and shriveled from being out for so long. We found out on checkin that our room would not be cleaned during our stay. There was no discount offered for the reduced service. One wonders how they mange when someone checks out.

Where do I start. My first impression should have been enough to cause me to turn around and walk out. There was nobody at the front desk and there was a sign stating to be patient because the front desk was also responsible for housekeeping and preparing breakfast. Not to mention, I am pretty sure that they accept vouchers from the city/state for homeless individuals. By this point at 11 p.m. I was so tired, I just wanted to go to bed. Then my key didn’t work. Went back to the front desk. Again, nobody there. Finally go into my room. The curtain rod and shower curtain were laying on the floor in the bathroom. I went to shut the curtain and it came down. I don’t know why I thought it would get any better. I pulled the blankets back and discovered a stain on the bedding. Let me just say that it was of the bodily fluid category. Later I discovered that it has changed names a dozen times. So, stay away from this hotel. It was non-refundable, but I really didn’t care. My peace of mind to get the heck out of there and head to the Double Tree down the street was worth it. I did attempt to get a refund through the third party agent I booked with, but they were told by the front desk staff that they didn’t receive any complaints from any guest. Funny, on my way out the door I informed the front desk that I would not be staying there because I felt unsafe and the hotel was disgusting. She told me that there was nothing she could do, but she would let management know. Needless to say I never received a phone call. Not surprised.

I stated recently at this hotel, the staff is very friendly when checking in and the room was very clean. I was surprised by the nice selection of breakfast they had also. And this location is very close to shopping

We checked today, expecting a nice room, instead we have a totally handicapped room right next to the lobby. I asked politely if we could please get a larger regular room. Front desk refused our request. Won’t ever stay here again, rooms aren’t that clean and it smells bad.