Sofia Hotel Sea of Galilee

I had an amazing experience at this hotel! From the moment I arrived, the staff was warm, welcoming, and attentive to every detail. The room was spacious, spotless, and well-equipped with everything I needed for a comfortable stay. The location was perfect—close to major attractions yet peaceful enough for a relaxing retreat. The amenities, including the pool, fitness center, and dining options, exceeded my expectations. Breakfast was delicious with a great variety of fresh options. Overall, a fantastic stay with exceptional service. I will definitely return and highly recommend this hotel to anyone looking for a memorable and hassle-free experience!

Beautiful space, staff needs help. Beautiful space,very modern, lovely lobby, public spaces and rooms.however most of the staff were rude, unprofessional, and unhelpful. The front desk staff were fine, however the people at the pool were the most unprofessional hotel staff I have ever encountered. The life guard was either on his phone or walking around. The food staff did not even acknowledge questions in English. Towels were few and far between . Also the pool area was very crowded with small children running around. Definitely not a relaxing experience. The hotel seems to have a laundry issue Towels were collected but not refreshed.issue-

Great new hotel, great views; some run-in issues The hotel is new and undergoing it’s ‘run in’ period, so expect a few teething issues. With only one staff member on check in, it took 30 minutes due to computer issues. However, the staff member was lovely and very apologetic. The room was clean, spacious and with great amenities. The aircon took a few minutes to come on, so initially we thought it was broken and called Reception. Staff came promptly but the aircon had started by then. Some of the lighting switches did not work, a problem experienced by a friend in another room, so connections need to be checked. The rooftop brasserie is awesome, with a fantastic view over Lake Kinnaret, friendly staff and a good, limited selection of food. We didn’t try the restaurant for dinner but breakfast was excellent, with a wide variety of food. The hotel is Kosher.

The best part of this hotel by far are the people that work here, particularly management, who in a country not known for service, really go out of their way. They upgraded our room, kept the spa open a little late so I could get a massage, and when the AC stopped working in the middle of the night, did everything they could to try to make the situation right. They have central AC, so its unlikely that future guests will have this issue - it was a one off problem with their IT system. The view is fantastic, the food is quite good, and the pool is really nice, especially for families. The Sauna was not hot, but perhaps we got there too early before it heated up.

We stayed here for 3 days on a half board basis. The check in process was seamless. Our room was quite spacious but cleanliness was not up to the mark. I found floss, and a couple small items under the sink. Our used coffee cups were not rinsed and used glasses were not taken away. We had to place these outside the room after which they were cleared. Breakfast buffet had plenty of selections and variety. Dinner offering was limited on couple days due to Passover. Property has adult pool and kiddie pools with great views of the Sea of Galilee. Roof top bar offers great views of the city.

Nice clean and good location. The breakfast was great. Would definitely recommend.