Met House

DO NOT BOOK WITH MET HOUSE where do I even begin? We booked a three-night stay at the Met House, arranged months in advance with the manager, Matteo. Communication included confirming payment details, three weeks before arrival, and an email on the day of arrival to confirm the check-in time. However, upon responding, Matteo informed us of an issue with the accommodation. By this time, we had arrived to Thulusdhoo. Matteo had double booked our accomodation and could now only accomodate us for the first night, and said we would need to stay at a neighbouring hotel for our remainder two nights. We specifically chose to stay at Thusuldhoo for the experience of staying at Met House, and to step out of our front door directly onto the sand of Bikini Beach. Once we arrived to Met House, there was no staff except for one local who contacted the supervisor, Joy. Joy said on the phone that he would be 20 minutes. So we waited. Once Joy arrived, we had him call Matteo to speak to him directly. I have never been so disgusted in the customer service upon a company’s own mistake. Matteo tried to claim that he was unable to get in contact with us, so he assumed we were no longer coming, therefore cancelling our booking. There was never any mention on our end of cancelling in our entire communication thread. Matteo eventually admitted on the phone it was his mistake “but it is what it is and there’s nothing he could do about it”. Matteo’s skills to diffuse the situation were awful. He lacked compassion, understanding and was incredibly defensive and let his ego get in the way of his management. He was incredibly rude and said if we didn’t like his solution then to just leave. At this stage, we had been trying to resolve this issue for almost two hours, and it was almost dark. For two young female travellers, an incredibly unhelpful and potential dangerous situation which left us feeling abandoned. Joy, however, attempted to find us other hotels to stay for the other two nights- which was our only option. The one night that we stayed at the Met House was in the Superior room. The view was undoubtedly absolutely stunning. The bed was comfortable and it was clean. However, there was no fresh water- the showers are salt water only. The wifi did not work at all in our room- we needed to leave to the common sitting area for it to work sporadically. We were told breakfast would begin at 8am- we waited until 8.30 and there was no signs of breakfast, so we left. There was no staff around, ever. This made wanting to book any offshore excursions to other islands, or help with speed boats transfers next to impossible. The superior room really lacks privacy. We had people walking past on Bikini beach able to look directly in to the suite. The entire experience made our first taste of the Maldives horrific, however, with the help from the staff at Panorama Hotel, a couple do doors up from Met House, they saved our experience with fantastic service and

Nothing, the only thing about this place it the location, nothing else. This is not a guest house, it is a back packer, no attention to details at all. No amenities, no care about the expectation and the journey of the guests. be aware you can hear everything form the other rooms, there is no isolation and if you neighbor farts you can hear! However the worst of this property it is the owner, he has no clue about hospitality, it's just a guy if a lot of money, that doesn't care about the guest. he never worked in hospitality, therefore no idea of managing guests feedback. The owner got in to a confrontation with other guests that end up with the police! There are way better accommodation and cheaper that this place, we decided to leave 2 day earlier due to the place and the owner didn't even care to ask why.DON'T STAY HERE!

Esperienza fantastica, abbiamo apprezzato tantissimo la cura dei dettagli e la gentilezza e disponibilità del personale. Met house é un posto da sogno, tutto in stile balinese, letti a baldacchino sia in stanza che in spiaggia, noi avevamo la camera con la vetrata dritta sul mare, decorazioni stupende e atmosfera da sogno. Decisamente consigliato!