Blue Serene Resort

The Front Office staff at this place seem to be overwhelmed. I had come in a couple of hours after checkin time and they had confirmed that the room would.be ready. Looks like alot of folks were waiting for room allocation and when i arrived i was told it will take 30 min. The Manager then said few min and it got alloted in 5-10 min. Had specifically told them about an early monring checkout and they mentioned they will have people 24/7. When I came to the front desk at 3 AM I could not get to anyone even though I called out and knocked on all doors at the front office. Even the lights were switched off. Was going to handover the room card to the gate security when one of thier staff suddenly appeared at the front door. Dont know what to make of all this except that the front office folks need alot of training apart from being adviced on availability.Not sure of how other services at this place are as i did not really use anything. No real complaints on the room or anything else as everything was good.

We had a wonderful stay at Blue Serene Resorts. The beautiful backwater location is so peaceful, and we really enjoyed the boating experience. The multi-cuisine restaurant served delicious food, and the spacious rooms made our stay very comfortable. The staff were extremely courteous and helpful – a special thanks to Shafna and the entire team for their warm hospitality. Highly recommended for a relaxing getaways..

My husband and I stayed here to celebrate our two year anniversary while visiting family. Every single staff member we came across was extremely welcoming and helpful! The room was comfortable and bigger than any stay we've had. And the air conditioning was wonderful :) We walked around, went on their speed boat (one out of many boating options) and swam at the pool. All of the activites were very fun and refreshing! The appetizer/snacks and breakfast were also very good! If I were to have any complaint, it would be that the dinner curries had a little too much chillies. I would definitely stay here again if given the chance!