Nicolas A
6. syyskuuta 2024
Embassy Suites have built a great reputation of being the standard for "business travelers," hence why I booked this hotel. This was not the case for the Richmond Embassy Suites... Once arrived, I've checked in and given my room key. I go to walk into my room and there was already someone in there laying on the couch eating pizza... awkward! I quickly apologized and left the room to go back down to the front desk. I tell them what happened and they were quick to upgrade me to their best room and got a suite. Great, right? No, not great. The entire top floor reeked of **** and also took forever to get there since none of the elevators seemed to be working or were REALLY slow. Once physically in the room, the suite's AC did not work and there were no pillow cases. Overall, not a fun experience. Will definitely think twice about staying at an embassy again.
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