Residences at the Sun Peaks Grand

Sun Peaks Resort is a great place to have a ski vacation with a family and the Grand is well suited to accommodate all our needs from well appointed rooms/condos, to a great ski in ski out ski valet service, ski equipment rental and wonderful staff providing great service. We will return!

Can see fireworks from swimming pool / hot tub with young kids. Very family friendly. Warm welcome drinks at lobby upon arrival. Free ski valet service which you can secure your equipment when you went back hotel room or while having lunch at restaurants

We chose to stay at The Grand Sun Peaks on this our 4th trip to Sun Peaks, because it was our first time with only the 3 of us… no need for a multi-family shared chalet. We also did not have a car this time so being right in the village was essential. With two skiers in our family and me now a “Chalet Muma” the location of this hotel was perfect, the facilities were excellent even down to the ski valet system and the layout of the 2 bed/ 2 bath apartment in the Residences was great. Holding prime position in the Village, tight next to the Clock Tower, meant that I could still feel very much connected with the ski field activity and easily walk to meet my adult children at “Bottoms” for our daily lunch catch up. The Apartments in the Residences were serviced daily just like the hotel rooms. It is worth noting you cannot get room service in The Residences. You can however simply walk down to Mantles to order a delicious take away meal to take back to your apartment. The bonus is you can enjoy a delightful cocktail at the bar while you wait. We found the beds extremely comfortable in our room 1206, and having the ability to open the window just a little at night for fresh crisp air was perfect for my sleep. It was the little extra attention to details that also made our stay so memorable. Our pre/arrival concierge was exceptional making sure the rooms were set up just as we needed; offering links to a Provedore Service; airport transport companies and even the option to a Christmas Tree in our room for a very reasonable charge . A truly great vacation was enjoyed by us all.

This is a great location but management seems to only want to nickel and dime you and isn’t worth staying. Too bad bc the room was fairly comfortable - the first night we couldn’t figure out the heat but it sorted itself out. The staff were very friendly and made the experience as good as possible, it’s just too bad that management has to try and collect everything they can from you. They increased my room charge by an additional $200 a night bc I didn’t act on my first offer and then proceeded to charge me $30 a night for a basic cot! Are you kidding me? I paid over $700 a night and then you have to take more for a little cot? I find that embarrassing for your establishment.

Not a 4* and forget the +! Its a 3 with issues! You enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day) Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away "sorta") Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!) Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.

Excellent location, Hotel is conveniently located to take in all activities. Great Team Golf was Fantastic!!! Challenging course and well cared for mountain side.