Gokulam Grand Trivandrum

I am staying at Gokulam Grand for several nights, and while the property itself is beautiful and the rooms are spacious and well-maintained, the service left much to be desired. On the very first night of my stay, I experienced an allergic reaction and called reception to ask if they could provide an antihistamine. The receptionist’s response was rude and distant. I explained that it was a bad allergy, but he seemed completely unconcerned. I quickly checked for nearby pharmacies and went down to speak to him in person, pointing out that the hotel should have some kind of alternative or emergency assistance available. Only when I insisted on speaking to the manager did they finally offer to take me to a hospital. By then I was already on my way to a pharmacy, which thankfully was just a couple of minutes away. The manager did apologize for the receptionist’s behavior, but it left me wondering what if it had been a more serious medical emergency? Would they have reacted so carelessly? The housekeeping staff were kind and did a good job keeping the room clean, but even after four days into my stay, no one replenished the shower gel in my room. At the restaurant, Isabel stood out for her warm and friendly service she always served with a smile and made dining pleasant. Unfortunately, some of the other restaurant staff were less professional; one even rolled their eyes and sighed when I asked for something. On my first day, it took 45 minutes just to receive my drink. Another area for improvement is communication at the front desk. Certain things, such as the spa policy, should be explained clearly at check-in. The spa is run by a third party and payment is required immediately after the service. After a wonderful facial massage, I felt embarrassed because the therapist asked me to wait in the spa until she fetched the card machine it felt as though she thought I might leave without paying. What really made me extend my stay for an additional four nights was the room itself it’s beautiful, comfortable, and the facilities are good. With some training for the staff particularly at the front desk and restaurant and better communication, this hotel has the potential to offer a truly exceptional experience.

Gokulam Grand - The best in our holiday trip.we stayed here for 2 night. A heartfelt thank you to Justin for the booking and all the support you have provided. It was a wonderful experience. Staffs are the best and the their services are quick and professional, our requests were attended and delivered very quickly. Attention and service from the staff members were exceeded our expectations. The location also was great as it's next Lulu mall.Our rooms were spacious with all amenities.The breakfast buffet we enjoyed were the best in our entire holiday trip.The view from room and ambience especially at pool side and rooftop is very nice.... We will definitely recommend this hotel and hope we will revisit... You have got a wonderful team for the hotel Justin..... Thank you for all the support 👍

One of the most comfortable stay we had. Ms Lasitha arranged an awesome decoration for our couple stay. It was really memorable. Thank you very much.