Lauren J
18. helmikuuta 2025
I stayed in a room with a private pool and there was an electrical current in the water! I was painfully shocked in both legs upon getting in, and when I called to report the issue, no one took it seriously. After calling back someone came and confirmed the pool was not safe to use. No one ever apologized or updated me on the issue. Simply not acceptable to have a relaxed attitude toward a safety issue like this, and they did nothing to make it right, like offering to change our room or providing a discount since the pool was unusable. For the price I paid I found this pretty abysmal handling of the situation. It's a shame because apart from this issue everything was great- the property is beautiful, the food in the restaurant is good quality, etc. There were minor other issues (e.g., we prepaid for a car to and from the airport, but the driver still expected us to pay), but those were easy to overlook. But having such a such a scary incident handled so poorly is not forgivable and really soured the stay.
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