Vieraskäyttäjä
31. tammikuuta 2023
Location was great with security gates. Our booked apartment was changed without notice. We only found out when we picked up the key and had to confirm the room that was given to us. It was only after we queried when we received an email saying they were fully booked and they cannot give us an upgrade. We were not asking for an upgrade, we’ve booked and received confirmation for a one bedroom. The studio apartment was enough to have a place to sleep as we were out most of the day. The studio has a small double size (old) bed. The bed linen cover had small hairs and one of the towels provided was tattered and had holes! We couldn’t bear to use it so we had to share one towel, one hand towel and no face towel supplied. The kettle was unusable even after we’ve cleaned it from the water residues, the base had rust spots. We emailed the situation straight away and never received any acknowledgment. Although it was disappointing, we didn’t want to spoil our 4 days stay in AS.
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