Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Good experience with my family and friends

大きなリゾートホテルでびっくりしました トラムが走っていましたが、ボートは運行していませんでした 日本語で問い合わせができるサービスは　３月で終了していました 近くのショッピングモールまでのシャトルバスは片道5ドルだったので徒歩で（20分ちょっと）行きました お部屋は広々していました　浴槽の水の流れがイマイチでした お部屋からは　ゴルフ場と海が見えました 敷地がひろいので　朝早く起きて散歩しましたが気持ちよかったです 夕日を見るポイントが敷地の地図に書いてあって　本当に素晴らしい夕日を見ることができました 海亀もイルカもいて、楽しいプールもあり　素敵な時間を過ごすことができました

I recently stayed at the Hilton and unfortunately, my experience was less than satisfactory. Location: The hotel's location is far from ideal for those looking to explore local shopping and dining options. It is situated quite a distance away from any major shops or restaurants, which made it inconvenient to access basic amenities and enjoy the local cuisine. Check-In and Reception: The front desk service left much to be desired. The staff did not provide any advice or recommendations regarding nearby shopping or dining options, which added to the frustration of the hotel's remote location. Parking: The car parking situation was also inconvenient. The parking area is located far from the rooms, making it a hassle to transport luggage and belongings, especially after a long day of travel. Room: The room itself was spacious but had several issues. It was not bright enough, creating a somewhat gloomy atmosphere. The bathroom was small and the exhaust fan barely functioned, leading to poor ventilation. The carpet in the room was old and dusty, and to make matters worse, I encountered cockroaches running around the room, which was a significant hygiene concern. Dining and Amenities: The dining options and amenities at the hotel were just okay. However, the pool, which is often a highlight for hotel guests, was located far from the rooms, making it inconvenient to enjoy. Overall, my stay at the Hilton was disappointing due to its remote location, unhelpful front desk service, inconvenient parking, and several room issues including poor lighting, small bathroom, dusty carpet, and pest problems. While the dining and amenities were passable, the overall experience was not up to the standard I expected from a Hilton hotel.