Kona Village A Rosewood Resort

房間設施與景色可以説是夏威夷頂級的，但是酒店服務差到不可思議。前台服務人員言語傲慢無禮（不知道是不是種族歧視），入住時並未告知信用卡授權，收取400及700美金2筆授權，暫時錢還沒有追回；離店需要接駁車去villa取行李，電話了25分鐘都無人接應，後來是致電客房點餐的人員才叫來接駁車。酒店有2家餐廳，簡餐餐廳服務人員比較友善，正餐餐廳服務人員非常無禮，倒水/倒酒都需要自己來，前菜吃完了香檳都沒有上。建議獨家不受氣的寶寶不要去，真的會被裡麪的工作人員氣出內傷。以及，房間mini bar裏的零食是過期的。

太讚了 我可以稱是夏威夷最好酒店 下了飛機直接uber 25分鐘到達大島特色太不一樣了 全是火山地貌 🪨太酷了 這個酒店就直接躺平了

酒店環境很不錯，房間也很乾凈，蜜月首選

瑰麗酒店名聲在外價格也在這裏整體來講，服務還算不錯，可能因為是外國遊客也沒有覺得特別好，不過硬件條件和設計感都很強海灘上還能看到海報總知道大島一定要住貴麗酒店就是希望餐廳可以更多些花樣，但目前來説最好的地方在於活動比較多，不出酒店也可以玩的很好

This resort is the perfect Hawaiian getaway. Beautifully done to feel like the Kona Village it is, with all the amenities of a resort. The hales are so beautiful and cozy. We had the best time and enjoyed the food & drinks everywhere on property. Service is top notch and appreciated when splurging on this hotel. It’s well worth it! I can’t wait to return!

Absolute perfection! We traveled as a family of four and can't wait to return. Daniel and Daniella made sure our stay was seamless and every member of the staff was friendly, knowledgable, and accommodating. We were unsure if our kids would have enough to do but the Rosewood Explorers Club at this property is amazing. We could not keep them away; they were so happy there! We celebrated my birthday with a private dinner on the beach, and the service and food were both excellent. There's too much to type here but Kona Village is such a special place. We will definitely be back.

A beautiful resort with amazing staff. Service was impeccable and everyone was helpful. Despite that there were few little hiccups here and there, the front desk made sure everything was ironed out. The rooms are very nice, spacious, clean and the view was pleasant. I only wished it was closer to the beach where we can actually see the sand. There are two pools that accommodate adults in one and the other with family with kids. Both have amazing views of the ocean with beautiful the palm trees all around. I love hanging out by the kids’ pool where the breeze is much stronger than in the adult pool. My family and I spent most of our pool time by the kids’ pool where Sarita and Erica run the place like a well-oiled machine. These two wonderful ladies are so helpful and accommodating. They helped made our experience wonderful. Octavian and Rafael were just as wonderful, accommodating and ever-so helpful. These two gentlemen made sure our lounge chairs were shaded from the sun. I felt bad asking them to move the heavy umbrella and yet, both men performed the task with lovely smiles. I only wished Patience at the bar would smile and be a little more sympathetic. Her smile is way too expensive to be given out at any given day, while Greg was all smiles when anyone passes by. I once asked Patience if I can charge my phone by the bar, instead of being a little more sympathetic, she sent me away. Very unprofessional and not quite empathetic. She’s anything but “Patience”. She looks like she’s not too happy working at the bar. If she only smiled, she’ll look more approachable and her expensive smile could go along way especially if she’s employed at a luxury hotel. Moving on to other wonderful staff who are worthy of recognitions are Devin, Quincy, Milton and Paa’a. These men are always smiling and made an effort to make us comfortable during our shuttle services to/from our villa. Denise was wonderful at the front desk. Such a lovely, wonderful lady to work with. She epitomizes front-desk personality which makes anyone that checks-in very comfortable. Her smiles are simply precious and made a huge difference. Jose Maria is another wonderful staff whom I briefly encounter with. He made sure everyone wasn’t waiting too long. So helpful and just as accommodating as everyone at the front desk. Marcus, Matt and Steph (or is it Seth?). These three also offered impeccable service. Whenever I call concierge, one of them especially Step, mostly answered my calls, made sure all requested services were met at a timely manner. Last but not least, the cleaning crew in the morning and the turn-down crews at night cleaned our room nicely. I wasn’t able to meet all, but have met Angie. They all did a wonderful job in making sure the room is clean, tidy and replenished anything that needed attention. We definitely would love to go back again one day. I strongly recommend Kona Village to anyone who is looking for a great stay with imp

Review from a guest who frequented the original Kona Village 2-3 times a year since the 1970’s. I approve. While it is expensive and more bougie than the original, the Village still retains the unique characteristics that separate it from any other resort in Hawaii. I don’t like but understand why the rates are high because they are needed to support operations with such a low room count and huge area to maintain and preserve. If you want to stay in your room and just spend time at the pool go to the 4 Seasons next door. But if you want to have a cultural experience, how many places are there where you can live amongst and walk through 900 year old petroglyphs or view where Hawaiian queens bathed. Where else can you experience one of the best diving sites in the island right outside of your room. It is not for everyone but the new owners did a good job of preserving what made Kona Village special while updating it to uber luxury and modernizing it. One suggestion: Hire and train more local workers. While it is tough to find help, what made the original special was the people. There are a few locals like the head bell captain who understands the true Aloha spirit but the place needs to cultivate more people like this.

This was our second stay at the “new” Kona Village, early September last year and again earlier this month. The hale design and amenities are first-rate and make for a wonderful, comfortable stay. We particularly love the large bathrooms and roomy outdoor lanai area. The grounds and landscaping are beautiful and extremely well maintained. We appreciated the overall dining menu enhancements, much improved from a year ago. The beach area has added shade options, much to our liking; while swimming in the bay continues to be a most relaxing, memorable activity. Service overall from every department was exceptionally friendly and professional. The “ohana spirit” is much more apparent than a year ago. Special recognitions are as follows: Jericho in Reception was really personable at check-in and helped secure the same hale we enjoyed last year. We had great service from Sean at breakfast and requested him each morning (he quickly remembered my standing order). Gabriela with In-Room Dining was a delightful voice on the phone and friendly help in having lunch delivered to our hale lanai each day. We also had the pleasure to meet Daniel Scott, Rosewood Regional VP, and speak with him at length about our personal highlights in visiting KV numerous times since 1980. Kona Village “was” and “is” a totally unique and relaxing vacation experience, both the “old” and the “new” versions. Yes, a lot has changed and is different. However, bottom line, it is still Kona Village through and through, for which we are very grateful.