Merve K
12. elokuuta 2024
We recently stayed at Makriammos Bungalows and unfortunately, the experience was far below my expectations. There were numerous issues that made our stay quite unpleasant. 1) Rooms are located on a hill, and the promised club car service to transport guests was rarely available. We found ourselves waiting for long periods just to get to and from our room. 2) The staff's attitude was another major disappointment. They were often rude and unprofessional, raising their voices when we had simple requests. It was shocking to be treated this way, especially considering we were paying guests. 3) Guests are assigned specific sunbeds, and we were expected to clean them ourselves every day and lock them up. Additionally, we were told we had to take our trash to the bins daily. This level of self-service is unacceptable for a hotel that markets itself as a premium establishment. 4) As someone with dietary restrictions, I was appalled by the lack of consideration for allergies. The hotel offered very few options for a gluten-free diet, and it was clear that allergies were not taken seriously as the food signs are not correct and no one contacted me on this topic. 5) Housekeeping was consistently subpar. Despite the fact that we were three people in the room, we were constantly only given one towel. We had to repeatedly ask for more towels, which should be a basic expectation. 6) Perhaps the most disturbing part of our stay was the behavior of the restaurant manager. Although the hotel claims that he does not serve food, we were personally served by him in the Tavern and coffee in the main restaurant. What made this worse was his unsanitary habit of preparing and smoking cigarettes right in front of guests, licking his fingers and tobacco paper before continuing to serve food. This was not only unprofessional but also a serious health concern. 7)What added insult to injury was the management's blatant indifference to these issues. When we brought our concerns to their attention through reception and the travel agency, they seemed uninterested and dismissive, giving the impression that they simply do not care about their guests' experiences. Overall, our stay at Makriammos was disappointing and frustrating. The lack of basic services, poor food quality, unprofessional staff behavior, and apathetic management made it a place we would not recommend to anyone. We expected much more from a hotel in this price range, and we will certainly not be returning.
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