WinStar World Casino and Resort

I stayed at the WinStar on February 21, 2025, in room 20417, and it was a deeply disappointing experience. The primary issue was the complete lack of hot water. The shower provided only freezing cold water, making it unusable. I contacted the front desk around midnight, and maintenance was sent to my room. After spending about 20 minutes there, they informed me that it takes an excessively long time for hot water to reach the room, making a comfortable shower difficult. This is unacceptable for any hotel, let alone one that claims to offer a high-end experience. Upon checkout, I explained the situation to the front desk and requested a refund, as I felt it was unfair to be charged for a room without basic hot water. The situation escalated when a manager intervened. Her behavior was extremely unprofessional; she raised her voice and even threatened to call loss prevention. I was shocked and appalled by this response. The lack of hot water, combined with the incredibly unprofessional behavior of the management, made this stay a complete disaster. I strongly advise other travelers to avoid room 20417 and, based on my experience, I would be hesitant to recommend the WinStar in general.

This was a nice weekend.. the casino is so big and beautiful.. the games are not set up right but they are working on it..,.....................,,,............... ........................................................... ...

We stayed in the Pool Tower. The check in was very efficient and friendly, not like Las Vegas. Our room was nice, clean and well stocked with a great view of the pool area. The complimentary water was a much appreciated touch. The decor is modern and pleasing to the eye. Everything appeared to be in good repair. I did have some difficulty sleeping due to the mattress not being quite to my liking, but that is a personal gripe and may not affect anyone else. Winstar does a good job with the friendly staff and courteous hosts. We ate at the Grand Via buffet and I must say that the crab legs, prime rib and mashed potatoes were great. Our server was also very good despite the large number of guests. We did not opt to eat any of the self serve food (that is just our preference). The slots were very very tight that night, more so than I can ever remember in the past, so not so much fun if you don't get to win at least a little now and then. My biggest gripe had to do with eating lunch the next day at Mickey Mantle's Bar and grill. I had met Mr. Mantle when I was a child. While our server was pleasant and responsive, he was the only good thing about the experience. The coffee was some of the worst I have ever tasted (and I can drink some pretty bad stuff, but not this). I did notify our server and he offered to bring another cup, but I refused once I discovered it would be from the same pot!!!!. We both ordered a Hamburger and fries for $48.88 without tip or drinks (he took the coffee charge off our bill). The fries were good and the Hamburgers were without flavor, there was no salt or pepper in sight and I did not want to flag someone down to complain again, so I just opted to take a few bites and couldn't eat the rest. The water also had the tin taste of the coffee, so we couldn't drink that either. Have you ever eaten fries and not had anything to wash it down? I came away with wonder. I wonder how this restaurant stays in business? I got the impression that they do not value their staff and it shows.