Premier Inn Gloucester (Barnwood)

Hopefully you know what you are getting with a Premier Inn and this delivers just that, but unfortunately nothing more. We selected here to break up a long return journey from Cornwall. Room was clean and satisfactory, but was looking rather tired and in need of uplift. Free WiFi in the room was fine and everything else in the room was as expected. At check in, the receptionist couldn’t do enough for us and was brilliant (we checked in past 8pm). The following morning we arrived for breakfast and the only front of house engagement we had was being asked for our room number and that was all. My wife assisted a lady who had arrived for breakfast and made a coffee for her from the machine; to that effect, my wife commented it was rather poor that this lady who clearly had restricted mobility was not approached to see if she needed anything, even just as a courtesy. Breakfast itself was pretty good and no complaints on that front. In summary, a satisfactory stay was had, just not exceptional. Would we stay again for a similar visit, not sure to be honest.

Good location a warm welcome rooms okay wi-fi pretty poor and Premier inn need to re-evaluate why you have to pay more for ultimate that should be offered to everyone you pay enough for the hotel.Especially as I paid £117.00 for a room in Holiday Inn and Best Western you get decent wi-fi

This was the best customer service me and my partner have ever had from Premier inn - everyone we interacted with was simply amazing, very helpful and went above and beyond. We have stayed in many Premier inn's, but this most definitely has been the best in regards to the service and the employees.

Hotel was in a good location for us visiting the Cotswold area and Gloucester, would use it again if in the area.

Convenient location, fir both Cheltenham and Gloucester. Clean room with air con and heating. Comfortable Bed and a decent shower that actually has good pressure. Best of all is the in site breakfast canteen. Best premier inn breakfast ever. The chef here dies poached eggs perfectly. Good bacon and sausage also has black pudding. Hot, not greasy and served with a smile. I think I will be staying here a little over the next few years when visiting my daughter.

Friendly welcome to a well positioned and very reasonably priced hotel. Spacious, clean, good parking and breakfast with continental and buffet cooked food (self service with a chef behind the hatch doing eggs to order.)

Very rude check in lady (DEBZ) made my family feel very uncomfortable if we hadn’t paid up front we would have left everything seemed a problem for her . Breakfast was ok but room was very small and cramped.Definitely not the best premier we have stayed in

A poor checkin experience with an abrupt unwelcoming receptionist. Our family room was grubby with a dirty bathroom, cobwebs in the bedroom, and stains and hairs on the bed covers. Waitresses need to learn about hygiene. When we were eating our breakfast we watched waitresses put new cutlery down on the chairs before putting them on the table for the next sitting. We were due to stay 2 nights as we’d travelled down to go to a family wedding. We decided to check out after one night and instead drove 3.5 hours home after the wedding as we didn’t want our young kids to stay in this room again. When we checked out we were informed that we wouldn’t be entitled to a refund as we’d not booked on a flexible basis. We understood this and because we were rushing off to the wedding we didn’t go into detail as to why we weren’t staying the 2nd night. An overall poor experience and we wouldn’t stay there again.

Would have been nice to have been welcomed with a Hello or Good afternoon not just ‘name?’ Good location for breaking my journey to Devon