Cadmore Lodge Bed & Breakfast

I was booked into the Cadmore Lodge via *********** for 1 night in December, I had received an automated text message during the day stating that they were looking forward to my stay and to follow a link for express check in, which I duly followed. My husband and I set off with our 5 year year old daughter who was looking forward to the treat of a hotel stay. On arrival the reception was closed, there were still picnic tables outside and on first inspection nothing looked odd however we were unable to get a response from the hotel, we set off to the local village to get some bits for a dinner as we were getting cold and hungry, I was still calling the hotel incase the reception was closed temporarily. After sending a message via *********** messaging service and going back to the hotel it became apparent it was closed and some renovation was going on, I got a brief response from the hotel via *********** stating that they had closed 10 days prior and that they had let *********** know and asked to cancel future bookings. Luckily we were able to find space in a local b&b who informed us we were not the only ones who were not informed of the closure and were left with nowhere to stay. I have since had some conversations with *********** and back and forth about who's responsibility it was to cancel our booking, I am disappointed in both the hotel who had the booking (and it was paid upfront too!) And our contact details and it.seemed that they were aware of the lack of communication via *********** to.cancel future bookings but made NO effort at all to contact us and make us aware. We were left stranded with our small child and nobody gave 2 hoots about what happened or where we were meant to.stay in the middle of winter. I understand there was failings from *********** but as they were the booking platform the hotel is not blameless, they were aware bookings were not being cancelled but did NOTHING I will never book with this place again

Allstaff really good,food really top quality and the beer was good 2!the grounds around the lake are so nice cantwait to go in the summer!Will be so nice to colored when the weather is good!price is really good as well!

We booked the Cadmore Lakeside Hotel for a joint 60th Birthday. The staff on shift were excellent, nothing was too much trouble and they made sure the birthday celebrations went smoothly. I would highly recommend eating in the restaurant, the food is lovely!! Similar to other hospitality businesses it was apparent covid-19 had an effect on staffing levels as the manager appeared to have to sort out some things that should have been sorted before arrival, saying this nothing was too much trouble and she ensured this was reflected in the final bill. We couldn't fault hospitality received.Would definitely recommend the hotel and restaurant for others looking for a venue for a special occasion.