Communal Hotel Telavi

Must visit when in Telavi Very nice hotel, amazing and flexible staff, nice, clean and spacious room. The restaurant at the hotel has the best food in Telavi

First of all, what I pay most attention to is cleanliness, which was very disturbing. Dirty floor, mini bar, stained, stained sheets, torn towels, very dirty bathroom shower. You may be wondering why I didn't report this to the front desk immediately, even though no one was there at any time of the day. During check-in, I was only informed that I could buy breakfast on the spot. I also had to call to find out about the WiFi password, because I never saw anyone there. In addition, both nights in the middle of the night, very annoying noises were heard from the upper floor in the room, I don't know if it was a mouse or what, I was too scared to go up and couldn't explain it. If I was alone, it would be very uncomfortable because I would be more scared because of strange noises in the middle of the night. In addition, I would like to add a word or two about the service, I don't know how standard this is for you, but for a brand whose one of the hotels is among the 100 leading hotels in the world, it is very, very inconvenient not to have lemon and lime in the bar. And you already had a small selection of desserts and three out of four were not available, so I asked for a fruit board and that was not available either, very very embarrassing in my opinion. This was my first experience in a small design hotel and I'm very disappointed. I was preparing for this stay for a very long time and I was very disappointed, I really did not expect such conditions and careless staff.

The full facility (outside, lobby, room, restaurant) of hotel is magnificent. They put the sincere value and quality into the small details of design for the product. Additionally, their service is immaculate and beyond my expectation. Staff Momin, Thank you for caring my stay whole time.