Vieraskäyttäjä
30. joulukuuta 2023
This renovated historic building boasts a prime location, aiming for a chic boutique hotel atmosphere. However, the overall management leaves much to be desired, evident in signs of wear and neglected corners. While the impact of the conflict in the south of Israel and potential occupancy by evacuees from the northern border with Lebanon might explain the rapid deterioration, the least the hotel management could do is provide an explanation and extend an apology to the few paying tourists present. Advantages: The location is excellent. Rooms are tastefully renovated and well-maintained. Daily room service is satisfactory. Chambermaids are courteous. The café downstairs is amazing. Disadvantages: Check-in Experience: I arrived just after 5 PM and my room wasn't ready. The person at the front desk, despite offering multiple apologies, seemed distracted by phone calls, resulting in several billing and room key errors. General Maintenance: The overall maintenance is subpar. The lift floor was frequently dirty, and an odd space behind the reception, near the lifts, appeared to function as undisclosed storage. The promising roof terrace was neglected. Reception Personnel: The reception staff often seemed distracted and uninterested, though polite. Upon entering the hotel, no one acknowledged or greeted guests, which is unwelcoming, especially in such an intimate boutique setting. Pricing: The hotel's regular pricing is usually high, making it overpriced even by Tel Aviv standards. Perhaps due to the war, there was a reduction in price this time, making the price-quality ratio more acceptable. Personally, I wouldn't pay more than 120 euros per room there.
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