The Jaffa, a Luxury Collection Hotel, Tel Aviv

came to celebrate B-day during difficult time in Israel. A 500$ room per night, hotel failed to inform that due to situation all facilities are closed - spa, bar, pool etc. place practically deserted. Mini bar in room empty. Worst was dinner at restaurant - started with being served a different wine then we ordered, 2 starters came after half an hour wait, then another 90 minutes went by, noone cared, we asked for the manager who told us to go away. we left restaurant and checked out of hotel (weren't even asked why we are lea ivung after a few hours) we will never return. Appalling

From the moment we arrived the staff at the Jaffa were truly incredible. 5 nights of our needs, wants or concerns were always met. Aviad with concierge was very attentive and extra helpful when it came to planning. Thank you for making every day of our stay very special.

Amazing hotel, rubbish service Incredible hotel, amazing architecture, location and food. Service was an absolute joke, not what you'd expect from a 5 star or for the price you pay.

Best hotel I’ve ever stayed at! I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!

Great Very nice staff and high level of serving I will return although it is very expensive

In short, this hotel is completely overrated. Nice rooms, but not more than that. very expensive (1100$ per night) for a very standard room. The breakfast was minimalistic, and there was no variety whatsoever . for some reason, online, it appears that this hotel is adult only, but the hotel was full with children (take notice if you look for peace and quiet). Service was horrible and discriminating - the pool manager didn’t allow us to stay in the pool after the check out ( which is OK if it is hotel policy and enforced on everyone) and made sure yell to us across the pool that we have to leave the pool an hour before our checkout, this definitely made us feel unwanted and unwelcome. reception would not let us pay for late check out, but another couple that checked out at the same time as us were allowed to stay at the pool after checking out and returned to the pool without any issues after returning the room keys. I would expect more from a luxury hotel or as they call themselves. We paid an exorbitant price and had a very bad experience, I won’t be back to this hotel for sure because I don't really like being treated differently than others. I would recommend you to look for luxury somewhere else.