Hilton Tel Aviv

Very accommodating and kind, perfect location - what more could you ask for

Al llegar al establecimiento nos sorprendió el lujo y la pulcritud del lobby. La atención fue rápida, eficiente, cordial y muy profesional. La habitación es muy cómoda y amplia, con lugar para trabajar y un hermoso balcón para disfrutar de la vista del mediterráneo. La limpieza de la misma es de destacar ya que el servicio pasaba varias veces al dia de manera tal que la habitación siempre estaba impecable. El gimnasio en el segundo subsuelo tiene un equipamiento mejor que el de varios gimnasios pagos de primer nivel. El servicio de piscina fue muy bueno, donde toallas y sombrillas nos ofrecían de manera permanente. El servicio de Lounge era impecable. Siempre estaba surtido y el personal sumamente cordial, destacando la simpatía de Ilan. El dia que debíamos partir cerraron los aeropuertos de Israel lo que nos obligo entonces a extender nuestra estancia sin tenerlo programada, y es allí donde debo destacar la profesionalidad del departamento de reservas que hicieron todo lo necesario para solucionar el problema y poder sortear el inconveniente. Mi profundo agradecimiento a Dor y Moran. Nos hicieron sentir en casa y protegidos. Los volvería a elegir una y mil veces!!!! Mario Katz Argentina 10-21 Junio 2025

We stayed at Hilton Tel Aviv for 5 nights with family—including my wife, our 6-month-old baby, and extended family. For one night, we booked a total of 8 rooms, clearly making this an important visit. Despite being a Hilton Diamond member and having stayed at many hotels around the world, this stay was by far the worst experience I've ever had, especially regarding customer service. From the moment we checked in, the reception staff were cold, unfriendly, and clearly poorly trained. They couldn't answer basic questions about the hotel, like parking arrangements, causing confusion right from the start. One issue involved our teenage nephews being rudely thrown out of the hotel pool. Staff bluntly told them, "it's not a public pool,". They provided their room number and said they were guests, but this didn't help. When we reported this to reception, instead of an apology, we received excuses and accusations without anyone checking the facts. They unfairly suggested the kids were misbehaving, which was completely untrue. Breakfast was another disaster. The hotel incorrectly charged us for 8 breakfasts instead of the actual 6. When we tried clarifying this repeatedly, front desk staff, especially Tanya and her colleague, were incredibly rude, rolling their eyes and openly accusing us of dishonesty. When we asked to speak to the manager, Moti, he was even worse. He flat-out refused to believe us or check security cameras to verify the truth, rudely dismissed our concerns, and arrogantly said he was already "doing us a favor" by not charging us for even more people. Other issues included a hotel-arranged taxi refusing to use its meter, clearly trying to scam us, showing that the hotel isn't properly vetting their endorsed taxi services. During one of the breakfasts, the omelet cook was openly using his personal phone while making food, which was unhygienic and unprofessional. I was also rudely confronted by a staff member when I wore a robe from the sauna back to my room—she aggressively told me off and only backed down without any apology when I explained I was a hotel guest heading to my room. On the positive side, the housekeeping staff were friendly, professional, and thorough. Also, the hotel's location and views are nice. But unfortunately, these positives couldn't make up for the incredibly poor service, rude behavior, and disrespectful treatment from staff and management. I strongly recommend travelers avoid Hilton Tel Aviv. Management urgently needs to fix these serious service issues, but sadly, the current management itself appears to be a big part of the problem. These people shouldn't be running a hotel, let alone a Hilton.