Oren W
23. elokuuta 2024
Our stay at this hotel was underwhelming. While the location is convenient and the staff was generally okay, several aspects of our experience were disappointing. Room (3rd floor): * Maintenance issues: non-functioning safe, broken balcony door (took over an hour to fix) * Cleanliness concerns: noticeable dust accumulation * Average minus overall condition Amenities: * Breakfast: Reasonable with good variety * Dinner: Overpriced at ~68 USD/250 ILS per person * Pool: Small but adequate, not crowded * Valet Parking: Acceptable service (100 ILS/day) but lack of covered parking Staff: * Generally helpful and pleasant * Could improve responsiveness to room issues The security team's suggestion to wait in the room for safe repairs was inconvenient, but overall, the staff was okay. The main issue was the value for money, which wasn't reasonable given the maintenance problems and cleanliness concerns. While the hotel's location is a plus, improvements in room upkeep would greatly enhance the guest experience. Despite the friendly staff, the hotel needs to address these issues to provide better value for the price charged.
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