JW Marriott Mussoorie Walnut Grove Resort & Spa

After having stayed at ITC Savoy 4 times in the past my friend recommended me to visit this property. I took a chance and booked 3 rooms from 11th June to 13th june , 2025. To begin with: 1. Location: Far off from Mall road. We tried to go to mall road but stucked up in traffic jam due to vehicles going to mall road hotels after having spent mornings at Kempty fall. Had to come back to hotel. This hotel fall on kempty fall road. 2. Check inn: Since all check inns happen around 2 pm it took around 30 minutes to reach room after having been reached on time. Though welcome drink was offered to some people but i wasn’t asked. They could have taken IDs a day before on whatsapp to smoothen checkinn process. 3. Room: Rooms are clean though i found them to be small. Bed was also queen and not king. 4. Bathroom: All amenities were provided. It took few seconds to have hot water in tap after opening it. I liked moisturiser, shower gel and conditioner. Mouthwash was also provided but we didn’t like its taste.Shaving and dental kits were provided too. Good ample number of towels were available. 5.Found property little confusing. Reception area is located at 4 th Floor which is called as lobby while rooms are located in lower floors. I expect reception staff to have given a broad idea while check inn. 6. Details about daily activities was not provided at check inn. Just a printed pamphlet was handed over. Details about the activities and places where they are conducted wasn’t disclosed. 7. Luggage boy expected tips after unloading luggage in room. 8. Kids area known as den had toilets which weren’t clean enough and also please note no hand dryers are available in washroom’s in kids area. Water drainage took lot of time from washbasin to go while washing hands. Staff was also inadequate to attend you 9. There was marriage ceremony on 12th june. Loud music was played till late by the performers without giving consideration to the inconvenience caused to guests who have come for relaxation. 10. Lot of outdoor and indoor activities are available for kids which are chargeable exorbitantly. 11. Moon dal was requested to Chef who made it but serving guy brought arhar dal spoiling our meal. After we had meal then we called up chef. He clarified that he cooked and was later brought. 12. I would like to applaud chef Sunil who made special meals for my 8 year old son who has lot of dietary restrictions and every meal he made was just an awesome. 13. Check out process also took more time than expected may be because of too many checkouts at the same time. 14 . Menu should have been more vast for continental meals and cocktails.Too many choices and options were lacking. 15. Went to swimming pool ***** with my son at 9am. We were informed that no life guard is available and costume is must but the costume shop opens at 10 am.So couldn’t do swimming. 16. Tambola in evening was enjoyable and person who makes it play is also very good. That is something not

The best 5 star resort in Mussorie.. The hospitality and service were on point.. Especially Shailendra Singh took care of each and every requirement we had from basic amenities to special gestures.. I will highly recommend this property..

Amazing hospitality good gesture of everyone staff was very confident towards there commitment and was very cooperative... Amazing experience amazing everyone... I did not missed delhi special request were also noticed and completed within the time frame.