Havona Boutique Hotel - Mount Austin

for the room have some smoking smell and the cleanliness is ok only not very good and some of the TV is not working very well

When we checked in, the management at the counter asked us to pay the booking tax again even though it was reflected in the payment statement. The desk clerk couldn’t even explain to us as to why we needed to pay again. The room was much smaller than what was stated in the app and photos. There was a loud buzzing noise coming from above and the toilet had a sewage smell coming from it. The so called “King or Queen” size bed was tiny and the mattresses the used had springs that made you feel as if you were going to bounce of the bed as you laid down. In the end, we booked a much better hotel and checked out within an hour of stay at the Arden’s. I will never ever book a room there again and I strongly suggest not to even bother looking at what they have to offer.

一切都很滿意...還會繼續用這家