Alpine View Motel

吃相比較難看的一家酒店，我定了三人間，帶了九歲和五歲以下，五歲以下在新西蘭都叫infant,景點等都不收費。訂同樣的房型從北島玩到南島也都沒被額外收費，這家問我分別收了25刀每人，總計50刀，就算要收費的話是否收一個人比較合適？額外收了幾乎房價的小一半費用了，那是否得升級下房型，或者加個床？都沒有，還是原來的房型。大床不大，小床很小，暖氣還不能用。十點準時來催着退房。 比較推薦隔壁的 the village inn ，前面一天住他家，服務非常到位，很熱情，沒有亂收費，房間內兩張大床，還有中餐廳。

環境不錯-

We stayed 2 nights at the Alpine View Motel Te Anau, the unit although very 1960s, was clean and spacious. However we received a nasty surprise after checking out, my husband’s credit card had been debited $150- for extra cleaning under the pretext that we had left “vomit left all over the unit”. This was totally untrue as neither my husband nor I had been ill/sick and we know we had left the unit in a tidy and reasonable condition upon departure. We subsequently contacted the owner refuting these allegations and the extra cleaning charge as they had to be a mistake, however the owner was adamant and later provided some photos, although of poor quality and with no dates nor times on the photos. Sadly, we strongly believe these photos are fake and were most likely fabricated by the owner in order to justify his additional cleaning charge. We feel cheated and robbed. Our advice to travellers is to avoid this place altogether, or take as many photos as possible before you check out. Do not rely on the honesty of the owners of this property. We had a very bad experience that has tainted an otherwise great holiday.

Big regret. Extremely unhappy with condescending attitude, lack of hospitality, and unprofessionalism of owners Rodger and Tilly. We made a booking on the website and selected 10pm ETA (this time option was available on the website, and was clearly written on our confirmation email). When I realised night of that they hadn’t let me know late arrival arrangements, I emailed well within reception hours to ask what to do and over some correspondence received a series of very condescending emails with a snarky attitude. After charging us $40 simply to access a key lockbox, the owners wrote back in a condescending tone "Most people just pay attention to our confirmation email ... The confirmation email clearly states 8pm for reception closure, but you decided to ignore that for whatever reason... We can’t wait up for people at all hours of the night… No other job works 12 hours per day…” Our email said 10pm ETA, since that option was available on the website. Further, after our stay, they sarcastically thanked us for leaving rubbish on the bathroom floor (not true at all), and seemed to accuse me of lying when I let them know our schedule was delayed because we were told Homer Tunnel was closing that night, saying it wasn't closed and asking how I managed to communicate if I was in Milford Sound the previous night since there is no cell service there (even though the restaurant and hotel at Milford Sound has wifi to send emails…). They also weren’t there in reception at 9:30am for checkout. The room was comfortable, but the immediate snarky attitude and subsequent unprofessionalism was so off-putting it made me regret giving my business to this place.

Right near whale watch tours and within walking distance of a new world supermarket and lots of restaurants it’s in the perfect location. Just off a main road but far enough back that you can only barely hear the traffic. Has decent amenities for the price point and a toilet that is separate from the shower (with its own door). A good choice to stay when in town.

The best part about staying at Alpine View was the extremely flexible manager! As Te Anau was very busy and we had to book 2 different motels, she made it her business to find us a room so we didn’t have to move! Thank you so much!