Hotel Imperial House

第比利斯老城區的一家温馨小酒店，附近都是民居，地面牆都是大理石有些歷史了。離自由廣場很近，到市內各個景點都可以步行。衞生比較乾淨，跟做衞生的阿姨打招呼也很熱情。早餐豐富，還有格魯吉亞當地的特色，值得旅行者入住。

訂了兩晚雙人標準件，結果店家説房間滿了給了單人間房間。第二天要求換房，店家説必須等待….我是來貴國旅遊的，不是來收拾行李等房間的，尤其是明顯那麼多空房的時候。 我不想住在一家沒有信用並且狡詐的商家裡，兩天後退房搬家到其他酒店了。 其他訊息：這家旅館位置不好找，雖説在古城裡比較安靜，實際上隔音巨差，噪音來自於你上下左右的鄰居。其他硬件就不談了，比農家樂還差。

As a representative of our Organization, I've had several encounters with the staff at Imperial House during our delegation visits to Georgia. Unfortunately, these experiences have been consistently marred by unprofessionalism and rudeness. On one occasion, despite clear communication about booking terms, we were met with a surprise requirement for pre-payment upon arrival even wen in booking confirmation it was mentioned no pre-payment, leading to unexpected costs and inconvenience. Additionally, communication with the staff has been lacking, with emails often going unanswered for days and last-minute confirmations causing unnecessary stress. Most concerning was the response we received when we had to cancel a booking due to the last-minute confirmation from hotel's side. Instead of understanding our situation and apologize for delaying confirmation for 3 days, a staff member responded rudely and unprofessionally, threatening future bookings. Overall, our experiences with the staff at Imperial House have been disappointing and have not met the standards of professionalism we expect. We hope that management addresses these issues promptly to improve the guest experience.