Iberia Didube

問題跟進及時

Old Property with Unhelpful Management I arrived at the property a bit early and when it was time for the 2pm check-in, wasn't able to get into my room until after 3pm. When I got the room, I just wanted a shower and some sleep. I turned the aircon on and it worked for a bit and then stopped. I called the front desk and was told that the aircon needed to be programmed and after a call to the manager, was told that the technician who could do it didn't work on Saturdays. I was told to "just open the door to the balcony and the window," both of which opened to the noisy street and the basketball court next door where people were playing. After passing out for a bit, I contacted ********** to get a resolution to the issue. After a conference call a technician came to check on the aircon and the rest of the stay was normal. The staff was not proactive nor accommodating. The hotel has the room bed type listed as "queen or twin" for the bed size. The bed was two twin beds pushed together with a hard edge in between the two mattresses. With two twin duvets draped over them. Overall, the property is old with there being tears in the wall paper, stained carpet, and the chair that was in the room. For being over $100/night I don't think it to be a good value for the money, nor current management hospitable.