Ocean Pointe Suites at Key Largo

Excelente las instalaciones,lo único que el bar y el restaurante están en reparaciones y no nos lo informaron,pero el trato ,el apto todo muy bien

We booked our stay directly through the Hotel Manager Karel in December as this is our 3rd year & have never had a problem. We arrived our room and it was in the 5th building unit 5415 and it was NOT what we booked with the manager. I called the front desk and informed the receptionist that this is NOT the room we booked in December & she states that this is the best room in the hotel and that they assign rooms the day of check in. So needless to say I was very frustrated and asked for the room I purchased she states there are no rooms available for what I requested they are booked. So we had to keep the room and it was by far the WORST room I have stayed in Ocean Pointe. The next day the Hotel manger emails me and I quickly response , she still has not responded to my email to give me an answer or even offer an apology or credit me back money for the difference in cost of rooms. Room 5415 is dated the beds are uncomfortable, No Tv in spare bedroom, All TV were in Spanish so it was hard to navigate the basic cable they offered, the stools in the kitchen are so badly stained / dirty , stains splatters & holes on the walls, ceiling fans caked with dust. Showers had no water pressure so took forever to take a shower. No attention to detail at all in this room. They also opened a restaurant called Island grill for food, we ordered food from the location at the docks, and it was horrible food we had chicken, pizza and a salad everything tastes like its frozen and heated in a microwave. There are so many local restaurants that are much better and worth the money because they are expensive and include gratuity on very order its hidden so check your receipts. Very let down by the staff and the hotel in general. BOOK thru an owner / property management company on AirBNB you get to see the room and exactly how it is before booking. I will NEVER book thru hotel again for this reason and customer service has gone way downhill.

Not sure why listed as hotel as property is a condo rental. It exceeded our expectations and had ocean view small balcony, late pool, small grill and bar by pool, with restaurant overlooking ocean but only open on weekends. Large 2 bedroom, 2 bathroom condo. No onsite “hotel services “. Towels, toilet paper etc available with phone call. Very quiet property.

Overall decent experience The bedroom set and bed is could use an upgrade and more comfortable bed. The sofa bed was extremely uncomfortable but view and setup of room was decent.

In my opinion the accommodations not the best quality for the fees charged. Second unit we were moved to by Joely Gonzalez, excellent customer service received from her, was a little better. They only provided 2 washcloths for a unit that sleeps 6 people. Also, the gentlemen at the front gate did not speak a word of English.

Terrible went as a family quick 3 trip my sister and her husband that has cancer and in kidney failure also took our parents on that our in mid 80's we have been here for less than 24 hours now and it now the fifth time we have been stuck in an elevator that we have been promised has fixed in 90 degrees weather The ice machine is pouring out water that freezes up and you could Ice skate in the freezer now No Internet or cable for 18 hours then we had to reset the cable boxes ourself Smoke detector beeping which we was promised to be fixed the first night we finally disconnected that ourselves Not handicap friendly as of when we got there all the throw rugs did not have slip pads no grip bars in the shower my mother almost fell as soon as she walked in the front door we had to go get a grip bar portable grip bar from the local store to put in the shower so she could shower We have reached out to the lady we're renting from we've also talked to the president of the community nothing has been done no offer to reimburse or even apologize for any of this although they promise this place was clean it is not when I did have to pull up one of the laboratory faucet things is full of hair I would definitely not recommend this place you'll definitely be reaching out to Me and my sister are both registered nurses have very little time off between taking care of her husband and my parents and full-time the only supporters of our family what we supposed to be a nice trip has turned into a nightmare trip that is just a wasted our money and our time definitely would not recommend this place to my worst enemy