Taunton Town House

Excellent location Excellent location central to the town and close to amenities

Came here to visit friends in the area. Booked here as it was the most central to the town centre. The town was just across the road so was perfect. Very grand house with easy access 24 hours. The standard room we booked was better than expected. It was spotless. With tasteful furnishings and decor. The WiFi was perfect easy access with a password.

Firstly let me say that I have worked in the hotel industry and have a bit of knowledge of what I'm about to put Oh dear what a shame Location brilliant Parking brilliant Room not so much. There is no excuse for what we had to stay in. Pure laziness would explain the dust on lampshades, cobwebs on walls and the black mold/mildew marks in the shower are unexcusable. Cracked tiles, rusty towel holder, rusty radiator, stained floor and dirty grout. No this is not just down to poor housekeeping staff this is down to someone who thinks it's ok to sell rooms in this condition. Lazy? Yes! Because it takes no time at all to do regular room inspections and get maintenance in to rectify the issues found. I'm guessing this isn't done because you don't want to spend the money?? Please also go a little further than the local charity shop to furnish your rooms. 5 bits of furniture and nothing matched and all looked like they were a job lot from the 80's. Your other reviews are a mixed bag so I'm guessing some rooms are ok. When booking a room with a king size bed I want a king size bed as booked. Not a bed for a king from the land of oz. That was not a king size bed. Put the effort in and you will get the rewards. I'm guessing by your trip advisor score you aren't putting the effort in. Thank you for taking my money, I shouldn't think for a minute you'll offer me some kind of reimbursement. Why because you don't care. If you did it would be shown in the state of your room. Thank you for the experience.