Vieraskäyttäjä
24. tammikuuta 2024
I recently booked a room at South Hostel Tarifa through their website, and my stay turned into a complete disaster. On the night I was supposed to check in, I arrived at the hostel only to find it completely shut down—no lights, no signs of life. Perplexed and stranded, I sought help from a nearby shop, where I learned that such situations were unfortunately common with this hostel. Many tourists faced similar issues, and my only solution was to call the hostel. Despite my persistent efforts, I called the hostel's phone number multiple times and sent numerous text messages, but there was no response for over an hour. Frustrated and with no place to stay, I had to make a last-minute decision to catch a bus at 21:00 to the nearest city and find accommodation elsewhere. [Attached are screenshots of both calls and text messages sent to the hostel.] To add to the ordeal, two days after my unsuccessful attempt to stay at South Hostel Tarifa, I discovered an unexpected charge on my credit card for the supposedly nonexistent stay. This raised serious concerns, as hotel charges typically occur either in advance or during check-in, certainly not two days later. I have since initiated a dispute with my card issuer to address this suspicious activity. It's disheartening to see that a hostel with a seemingly high rating on TripAdvisor could behave like scammers. My experience at South Hostel Tarifa was not only inconvenient but also financially burdensome, and I urge fellow travelers to exercise caution when considering this establishment. The lack of accountability, unresponsive communication, and questionable billing practices have left me deeply disappointed.
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