Vieraskäyttäjä
19. syyskuuta 2024
I booked 2 rooms at the hotel for me and my family. By mistake i booked for 16th instead of 15th and when we arrived at around 8pm there on the 15th, we found out that i made a mistake with my date of booking. It was raining cats and dogs and we had kids ***** with us. But the hotel staff and the manager showed the least courtesy to accommodate us by modifying the date of stay despite our repeated requests. I even made the make my trip support executive talk to the manager over my phone but unfortunately they denied any support or refund. Finally we left the place and booked another hotel called sat-hi and has a very pleasant stay n hospitality. Pathetic customer service by binapani hotel and then they call it deluxe. I shall never recommend anyone to book stay at this hotel. They do not even have a car parking, which they must mention in the property details.
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