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19. lokakuuta 2024
Hotel is nicely located, but rooms are in serious need of a refresh, especially since they are charging top-tier luxury hotel rates, even for Taormina. The staff was attentive and friendly, but they could not resolve issues we experienced with the bathroom plumbing which made loud squeaking noises every 10 minutes or so. They couldn't identify the problem so we had to deal with it for 3 nights. They comp'd us the 30 euro valet parking fee as compensation, but this is a serious issue that needs to be addressed in a hotel of this level. One staffer acted a bit as though she thought we were imagining the noises ... we were definitely not, and it was not an acceptable issue. Overall, the room was a bit worn and a number of things didn't function properly any more ... clothes cabinets in the room that are supposed to light when you open them, but then don't properly shut off when the doors are closed, leaving a light coming into the sleeping room all night. TV system was essentially non functional. Insufficient light by the bedside does not accommodate reading and overall lighting in room inadequate. Peeling paint and worn surfaces across room, especially in bathroom. Before arriving here, we stayed for 4 nights at their sister hotel Q92 in Noto which is newer, and it was fantastic ... no issues or complaints whatsoever. Breakfast here was very nice, and the location was perfect for enjoying Taormina. I think the owners should take a good look at this property and make the necessary investments to update the property to the type of hotel they claim to be, and that they clearly know how to run at their other properties.
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