Andreas
28. heinäkuuta 2022
5(4)-star boutique hotel with unreleased potential
The property is beautiful with a nice, north-western view (note that there’s no view to Etna, which is a big minus being in Taormina.) We booked a standard room, which was very small and quite frankly did not meet the standards of an expensive 5-star hotel.
The biggest problem with the hotel, however, is the service. Some of the staff were indeed very professional and friendly, but too many of them were not. Espesically at breakfast: it took too long to order, they forgot what you had ordered (always some mistakes) and the service was non-existent. It felt like several of the staff were not very happy about working at the Ashbee hotel and had very little enthusiasm about the work. The check-in process was also quite underwhelming, with little to no information - it felt like you were just thrown into the room.
All in all, way too expensive for the service you get. We had dinner one night at the Four Seasons and the difference in service could not have been bigger.
Käännä