Castillo Tambor Resort & Restaurant

Cool hotel Really cool castle-like hotel, beatiful pool, and pet friendly. The lady taking care of guests in the evening is a gem!

We stayed for four nights. The building is quite remarkable. The top floor has exquisite views of the ocean and forest. While this is a very cool spot- small lodge, beautiful architecture/building there is definitely room for improvements in customer service/attention. While I am an independent traveler, I appreciate small gestures that go along way for customer attention. Such as a simple welcoming/greeting upon arrival- this did not happen and would have went a long way if it had. Details were non-existent for beach access, breakfast times, gate closure to get in/out, housekeeping needs (have to leave the room key with the staff if you leave the lodge), as there is only one key and they can not get into the room to clean otherwise. The shower was poor- again, I understand the rustic nature of the lodge- but it was so loud, trickled water that fluctuated between hot/cold. And lastly, the fan in the room was incredibly (painfully) noisy. It is not reasonable that anybody would/could/should listen to the noises this fan makes. And the lighting in the hallways were out at nighttime (but on during the day??)- making the trek up the flights of stairs a safety issue (had to use my own flashlight to see).

Everything was good except the road to get to the hotel. The road was very rough!

Malo en general Los pocos empleados intentan cubrir las necesidades de los clientes pero tienen muy poco personal , no cuentan con recursos a mano ni un administrador o encargado . Por ejemplo , no habían huevos para el desayuno y entre ellos decidieron ir a comprar para brindar desayuno a los huéspedes . Pero se nota poco interés por invertir en el lugar. Los servicios sanitarios de las habitaciones están manchados , nada de champú, ni implementos de baño, si vas debes llevar, solo le ponen un mini jabón de cuerpo en un paquetito. La piscina si estaba limpia pero no se ofrecen almuerzos porque no hay personal ni recursos , hay un bar pero nadie lo atiende , de manera que durante el día no te ofrecen ni un vaso de agua mientras estás es la piscina o alrededores

Struggled to find it luckily we made the 3pm ferry otherwise we would have struggled in the dark - we were meant to have a bungalow with sea view but another family of 4 ended up with it as they had obviously messed up bookings ! We had a bit of food my partner sent it back to cook a bit more but still couldn’t eat it ! So 2 dishes I had pasta 2 beers and 2 waters it was like $75 I explained we had a very early start from Puerto Vallarta in Mexico - up at 3am - 2 flights and a bumpy ride from San Jose - so we went to bed at 7pm - a party of diners were excited and quite loud but at 9pm the music started - karaoke or something - dreadful country & western ! Singing happy birthday - would have been polite to mention ! Not impressed

Château en apparence Hotel avec un tres beau batiment mais éloigné de tout. Sans voiture vraiment pas conseillé. 2km a pied pour y arriver de la route hotel. Les villes proches sont a 20 minutes en voitures. Les propriétaires parlent seulement anglais. Le personnel gentil mais aucune formation. Chambres vides sans meubles ni armoire pour poser les affaires. Elles sont faites tous les 3 jours. Un restaurant sur place a des prix inabordables. Vraiment déçue car tres cher la nuitée par rapport à la qualité .