Ravan Resort Tangalle

Great location, just a few minutes walk to the beach and restaurants. Very nice relaxing pool and friendly staff. The water pressure was a little inconsistent and the temperature kept going back and forth as well but it wasn’t much of an issue as it didn’t last very long. Overall, good place to stay.

Absolutely disappointing experience at this resort. The quality of service was outrageous: not only was the staff rude and unprofessional, but they never bothered to address the issues we raised. When we arrived the rooms were not ready, it was 8pm, this is completely unbelievable. To make matters worse, the manager in charge was completely unprofessional and rude beyond any limits. We expected much more from a place that claims to be a luxury resort, but unfortunately, we couldn’t find anything that justified the price we paid. We will never return and highly recommend avoiding this place. I don’t really understand how is possibile that this place has so hight points on Google/ Booking, believe me it was completely a utopia respect the kindness of the local people. Even asking for a bottle of water was a problem, I don t really understand, it was really disappointing, considering the kindness of local people outside this resort. To sum up I completely suggest you to avoid this “resort”.

We took up an off season 'deal' promoted by Ravana which promised a comprehensive experience with the highlight being 2 hours of kayaking. We drive up and never got the 'welcome drink' as per the package. Dinner was very average, but as can be expected from a stay as this, so pretty OK. We asked for the wifi and a flickering light to be fixed in the room - both went unattended. We asked for the tea to be available before heading out for the kayaks at 7.15AM (so that we don't have to paddle for 2 hours on an empty stomach). The manager says OK. We turn up at 7AM and no one is around and the Manager's phone is off. We pushed the gate open and headed out. Even the security is not present. The kayak experience itself is done by someone/company totally different. Ravana manager just gives us a phone number and a map pin and asked us to find our own way there. Luckily, we had our car. If we took the train, we'd be stuck and would have to figure out transport on our own. Kayaking was only 1 hour long (not the promised 2 hours). We return to Ravana for a very below average breakfast (even for a very low budget place) , which took forever to get to the table. Their idea of an English breakfast is toast, three sausages and two eggs, a fruit platter which had half a banana and few slices of watermelon and papaya. Rooms were clean but absolutely barren. Not even a water bottle, kettle or even soap. They basically advertise someone else's experience to oversell their rooms. There is no sense of service at all. Purely as a bedspace, the place makes more sense. But definitely not what they hype it up to be.