The Bakery Restaurant with Rooms

A very bizarre stay. I booked one night at The Bakery Rooms as we were attending a wedding nearby. When we arrived, the check-in process was a bit amateur (I don't think they even asked my name or to prove my ID) but the room was fine, it was only for one night, so whatever. We arrived back from the wedding at around 10.30pm, used our key card to go into our room and... all our stuff was gone. Someone else's bags were in there and there was another bed set up. Confused, we rang the number taped to the restaurant door (which is closed) and had to wake up one of the staff to come and help us. Staff member comes to meet us. She's adamant that she had a Whatsapp conversation with me asking permission to swap rooms with a guest who had accessibility needs (we had a ground floor room, she wanted to move us up to a first floor room). She showed me the Whatsapp conversation with someone saved as "Hotel Guest". It goes without saying, she hadn't been talking to me. She hadn't even asked this person to confirm their name before moving out stuff - without our knowledge or permission - to another room. She was apologetic but we were really annoyed. It seems the new owners have no concept about how to run a hotel or B&B - and you definitely can't run one over Whatsapp! We are also fortunate that we didn't walk in on any hotel guests staying in "our room" as I'm sure having strangers burst in while asleep would have been scary for them. We made it our new room. Nothing was lost or missing, but I was disappointed that we weren't even offered a partial or full refund for their own mistake. (The new room was basic but fine, clean, but there was no hand soap in bathroom and no milk for the tea and coffee making facilities. These are pretty basic things). We then read some recent reviews and realised that other guests also had similar weird experiences staying here. It seems the new owners are piggy-backing off the old owners' success and have no clue what they're doing. The reviews also made us decide to skip breakfast the next day - instead, we went to the tea rooms across the road for tea and cake in the morning. I would avoid staying here unless it's one night and you have low expectations.

Do Not Stay at this Property - Arrived at 7pm and No One available to check in. Sign on the door with mobile number and however when called no one answered, spoke with ******* who were also unable to contact the owner as landline disconnected. The locals at the pub opposite tried to contact the owner for me. Finally a rep arrived after 1hr with a key fob, no apology given. Restuarant closed! Ask to check the room first as I had been forewarned from locals the rooms were smelly, as this was my request I then received a phone call from the owner, verbally abusive and said you wouldn't ask this if staying at a home! Indeed not but I am paying for a hotel room. Was told to F off and leave! Appalling, when complained via ******* I have been refused a refund as the owner had declined. This used to be an excellent hotel with fabulous restaurant - sadly the old owner has left and the no has no-idea. Not one to normally leave reviews, but wouldn't want someone else to have a similar experiance.

Would not recommend Despite the friendly staff, we didn’t enjoy our stay. There was a strong, unpleasant smell in the restaurant and staircase. The shower didn’t function as a shower and just had a fierce one-stream jet wash. The room was small, old-fashioned in decor and chilly. On the plus side, the bedding and towels were clean and the inside/outside key worked.

Won’t be rushing back Heating broken ( -2 outside!) Restaurant and bar closed No one at reception Breakfast did not start till 8:30 No iron or coffee maker in room Member of staff barged into room at 9pm New guest banging on outside door to gain access late at night , as no one answering !! However , Previous owner was around on last morning , who was really apologetic and helpful. Agreed a reduced rate with him …

Room was clean, tidy and spacious. The bathroom was modern and well equipped with an amazing shower. Disappointing when it came to food, well the lack of. When I stayed there was no chef so found myself driving to the next town to order takeaway which I was not allowed to use utensils from the hotel to eat. For a hotel that advertises itself as a restaurant I found this unforgiving.

New Years Eve trip beautiful rooms excellent food great service amazingly comfy beds xx