Travelodge Caterham Whyteleafe

Breakfast was good, Room spotless, staff especially Perleta.

Everything was awful. The kitchen was closed so nowhere nearby to have an evening meal or breakfast. The room was sweltering hot and even with the fan reception gave us, it was too uncomfortably hot to sleep The service was poor and asking for extra pillows was like pulling teeth. The reception staff seemed clueless and unable to understand the simplest of questions without repetition.

I have never been so annoyed with a company. Travel Lodge is the worst firm for service I have ever experienced. We were attending a wedding on Saturday 21st May and booked and paid for a room on 26th January ( 4 months in advance) , Arrived at 2pm to check in and get changed ready for the wedding, only to be told the room wasn't ready,we didn't make a fuss as some friends had a room and allowed us to use it. When we returned at 1.30am after having a wonderful time at the wedding we were told they didn't have a room, we explained what had happened earlier and the person at reception kept repeating the hotel was full, and the only help he could give was to call another Travel Lodge to see if they had any rooms available, after about 30 minutes he got us a room in a hotel 20 minutes away, by now it is well passed 2am. The next discussion was getting from one hotel to the other, I really think he thought we were going to either jump into the car or were going to order a cab, we insisted he sorted a cab out and book a return cab the following morning so we could collect our car ( parked in the car park) We arrived at the replacement hotel around 2.30am, after a few hours sleep we went to reception to in sure the return cab was still arriving at 9.15am, but there was no one to ask, fortunately a member of staff walk passed who made some calls and advised that no cab had been booked, after some time a cab was booked and we eventually returned to the originally hotel to collect our car This should have been a memorable event ( the Wedding) but turned into a nightmare caused by Travel Lodge We will NEVER be using Travel Lodge again

Excellent travelodge! Ten of us stayed for my daughters wedding at The Barn Botley Hill. Rooms (only 5 miles a way) were nice and big and immaculate, this included a family room and an accessible room. The staff were so helpful and friendly and the manager (think his name was Stuart was great). My daughter and I had to leave early on the Saturday morning before breakfasts started at 8am and the manager gave us two big plates of croissants to take with us and we took some fruit which was great. The following day was mothers day and we all really enjoyed the lovely cooked breakfasts. Our room was on the busy road side but it didn't bother us and we slept really well.

Arrives and no meal service or bar despite this not being made clear at booking! No alternatives offered just told it’s due to a refurb. Basic facilities. No where near worth the price charged. Not the standard expected of Travelodge. Had to make alternative arrangements for food.

Very relaxing few days, comfortable accommodation, even on a busy road the noise was minimal . breakfast was very enjoyable in clean restaurant, plenty of food available. Clean and easy to use bathroom. Brilliant stay.