Vieraskäyttäjä
21. syyskuuta 2024
My stay on 16 Sep 24 was marred by a fire alarm related prolonged (perhaps hour-long) evacuation of the hotel, just after I had gone to bed, for a reason which was not then explained (no fire applicances appeared to be in attendance) and the folowing night the fire door adjacent to my room repeatedly slammed for the last 2-3 cm of its closure, delaying sleep until the last of the guests passed my room around midnight. This appears likely to be a failure of the closure device, and might have been avoided by regular simple local testing every week. Glasses were visible (during the fire alarm) on outdoor tables from earlier in the evening, and had not been cleared despite the Beefeater Restauarant having closed, and a live mouse was visible at breakfast time at 7AM in the same area, though this may be a coincidence. An additional bed in my room, of child’s size, had an uncovered mattress: this loooked odd. I would tend to agree with a previous reviewer that the service was far from Premier, and indeed rather poor. Good points related to the staff at the affiliated Beefeater Restaurant who were very helpful in manner - both waiting staff and the Breakfast chef, though there was a failure to apply the 25% discount code which I believe I presented on ordering. I was left with the sense that the underlying problem may well primarily be one of managerial and training origin, rather than being caused by difficulty in recruiting staff. Simple measures, of little cost, such as more regularly inspecting door mechanisms, covering beds with a. bedspead if not to be used, clearing outdoor glasses at closing time, and training the night duty worker regarding management of fire alarms would have made all the difference, and the failure to do so will cause me to avoid this Hotel in future, but not the wider hotel chain who offer good quality beds and bed-clothing - both of which were good.
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