Quality Inn & Conference Center

So I been staying at this hotel for a week now last night made a reservation and today I get a phone from Paul hostilely telling me that he can cancel my reservation And he knows their something wrong with my card I tried explaining to him that a man yesterday at the front desk n I spoke n he said it was ok just come in as soon as I get off I told Paul I’m at work delivering bed and equipment to the hospital the way he spoke back was very ridiculous and rude if he is representing this hotel the owner should be very shamed I have ants in my room and my phone don’t work I constantly hear the noise at night n this is what you call n say then wanting to argue while I said I was at work arguing with a guest that been paying for a week n was going to pay for another week is totally crazy to me and I’m professional

This was the worst Hotel stay I have ever encountered. The General Manager canceled my reservation without notifying me. Upon my arrival, she said I needed to rebook and conveniently the only room left was double the price. Absolutely terrible customer service. Do not stay here. I had a reservation confirmation and because I booked through **********, the General Manager passed the buck to them and blamed them. Absolutely terrible.

As I walked through the door of the room I was smacked in the face with the smell of urine. When I walked closer to the bathroom it was unbearable. On top of the smell the room was sticky. I was in the room for a total of 2 mins and came out with the stench on me!!! I walked to the front desk and kindly let them know I was leaving due to the conditions they offered me another room but I declined. I was crawling out of my skin at that point. Later that night I saw two charges on my bank statement so I called and the gentleman told me the charges will be dropped and that the manager said since I left I won’t be charged. Needless to say, I was charged after the front desk assured me I wouldn’t be. DO NOT MAKE THE SAME MISTAKE. Saving a few bucks isn’t worth it.