Hestia Hotel Europa

Hotel has super good location, walking distance to city center with many attractions around! Shopping mall is neighbor with the hotel and convenient of there is anything needed. We had rooms with amazing sea view towards the port, really nice! Rooms are spacious, simple and plain with all functionality required for a family! Breakfast was also good with many options, all fresh and nice. Staff service minded and helpful. We had dinner in the restaurant a couple of days and it was fine with kids! Good price level as well!

A deeply disappointing experience – avoid this hotel Our stay at this hotel was one of the worst customer service experiences we have ever had. While the suite itself was beautiful, well-decorated, and functional, we strongly do not recommend staying here. In what seems unbelievable for a 4-star hotel, a guest threw a bucket of cold water on us from the 3rd floor at 9:15 PM in the middle of February as we were walking back to the hotel for dinner. To make matters worse, they laughed at us afterward. When we reported the incident to the reception, the staff expressed their sympathy but dismissed the issue, saying they were not responsible for their guests’ behavior. Given the cold, the shock, and the utter lack of concern from the staff, we had no choice but to go back to our room to shower and warm up—missing our dinner entirely. We raised a formal complaint with hotel management, expecting a reasonable resolution. However, after two days, their response was essentially: They cannot be held accountable for their guests’ criminal actions. They are sorry, but not offering us a towel or allowing us to have dinner later was our problem, not theirs. The reception staff did attempt to identify the room responsible, but that was apparently the extent of their concern. For a hotel that claims to be of high standard, this level of indifference and lack of responsibility is both shocking and unacceptable. If you expect basic hospitality, guest care, and professionalism, this is not the place for you

Rooms are spacious yet basic, pillows are nice, beds hard. Staff on the unfriendly side, breakfast not alot of choice, the hot breakfast I had was cold. You only get 2 cups of coffee per stay, so 2 cups for 3 days as room service does not exist while you stay. They offered me late checkout online then later said I could not gave it. Only positive thing I can say is its handy if you want to catch a ferry. The female on reception has to be rudest person I have encountered in any country. The hotel is nice, even though no heating , it's the staff and service that let it down. If I come back to Estonia I would definitely use a different hotel.

Convenient but basic Convenient but very basic hotel, not exactly 4 stars. Good location near harbour and the old town. Breakfast was good but not excellent, rooms were clean but a bit out-of-date... I would have wanted to bathe in the sauna in the evening but it was open only 6.30-10 AM. I was 8 months pregnant but no one at the reception asked if I wanted help with my luggage.

Huoneessa nuhjuisuutta, puiset yksityiskohdat ilah Huoneessa myönteistä olivat puiset yksityiskohdat, kuten toimivat kaapit ja matkalaukkutaso, sekä kylpyhuoneen ovi. Ikäviä puolia olivat resuinen nojatuoli, suuret tahrat ikkunan sisäpuolella, likaiset (homeiset?) kaakelien välit, jotka eivät houkutelleet suihkuun. tuolista kerroimme vastaanoton virkailijalle, joka kiitti tiedosta. Näköala satamaan oli kuitenkin toiveittemme mukainen. Aamiainen oli keskitasoa, aamiaishuoneen näköalat mukavat.