Vieraskäyttäjä
17. maaliskuuta 2025
Customer Service is terrible!!! No one responded to my email a week before our scheduled accommodation. When we arrived, we were informed that our room only have 2queen beds and a single bed with a pullout bed contrary to our original booking of 3queen beds. What made it even worse, the wifi didn't work! And their staff doesn't seemed bothered as if it was a common complaint from guests. We had to call their front desk thrice for assistance before they send someone to our room. Even with their technical guy around, the internet didn't work. He even admitted that the internet connection is quite poor to even establish a stable youtube connection. Speedtest only had less than 10mbps upload/download speed. Even if we tried mobile tethering, the android tv's netflix app is not still working. Seemed like the app version is outdated. Bedside lamp is not working as well! Overall, a terrible experience! We should've booked somewhere else. Definitely NOT recommending the place to anyone I know.
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