The Green Man Boutique Hotel

They did not send me details to check in and insist they did after I contact the customer service at 2am after staying outside in cold for an hour Checked all my email and junks/spams I confirm I did not receive any further info abt check in informations

Rooms very dirty we could have filled a vacuum cleaner under the bed. Emails not answered phone calls left unanswered great confusion regarding our booking only showing our Emails convinced them that we did in fact have a booking which had been paid for. Loud music playing until 12.30 in the morning which kept us awake Food very average. Understaffed but the harassed lady in charge did her best to sort things out with the owner.

Unfortunately it wasn't a pleasant experience, the front door from the entrance wouldn't close slamming and banging all night. Bed linen not changed, dirty, terrible smell of urine. It was a nightmare. Next time I will read reviews first.

The food was not as the menu ( tuna melt was just tuna in bread, service very slow ( apparently short staffed) but did get drinks taken off Bill for the long wait) still expensive for what it was !!!! Don't waste your time or money !!!!!!!!!!!!!!!!

Appalling, dreadful, awful, shocking. I didn’t see any rooms despite paying in full, just the setting and the landing area unwelcoming, tatty, and looked greasy and dirty. Be aware that refunds will not be given which is difficult when the description is poles apart from the actual. All booking sites should make refunds compulsory as a condition of business because travellers are buying on trust that what they have to pay for upfront is a true and accurate description. In the event of a fire there is only an external fire escape because no access from the pub, BUT the fire escape is covered with artificial grass which is slippery and badly fitted. I think artificial grass if it burns gives off toxic gasses, this can’t be safe can it? I have taken photographs, I contacted the local fire department. The Manageress told me they have a fire certificate but it won’t put out a fire and save you if there was a fire. I’d travelled from Scotland, no one to meet and greet, place locked up despite being told the PUB was manned, it wasn’t and I had to wait til someone arrived.

The location is very good for Stansted. The quality of the room was very poor, the shower door didn’t close and water from the shower head sprayed all around the room. One eighth of role of toilet paper only. It was horrible- big mistake. Never again.

Not impressed at all. There was no toilet roll upon arrival at midnight after a really long few hours flight and travelling. I only wanted a base for the night so we didn’t have to travel really tired throughout the night but it was w of money for what it was and to not have basics like toilet roll is not acceptable. We will not be back

No Staff, Unhelpful Pub Staff, No TV remote or spoons The room was ok but there were no staff who knew about the room available. The room was ok but there was no TV remote and no Spoons for a cup of tea and coffee in the morning. Didn’t have time for a shower as check out time is an unhelpful 10 am which is not good.

My wife and I stayed in The Green Man Boutique Hotel with our four month old baby for one night in order to be able to catch an early flight the next morning. The state of the room upon our arrival was abysmal. The TV did not work. Both of the front legs on the armchair were broken and were only being used to balance the chair on. The wallpaper above the shower was peeling off into the shower. The requested cot was left in storage, meaning we had to go and hunt for it and then set it up, we were also not provided with a clean sheet for the cot so we had to ***** one of the spare beds in order to use a large sheet. The floor in the room was so uneven we had to sleep with our heads at the bottom of the bed and we had to place bathroom towels under one side of the cot to prevent our baby from rolling over. The staff should be embarrassed at the standards, or lack thereof, they are setting. We booked the hotel to get a few hours sleep before flying, however, I believe we would have been better off finding a cardboard box outside Stansted airport for the night. At least then we would not have been robbed of the amount The Green Man Boutique Hotel charged us for.