Vieraskäyttäjä
7. joulukuuta 2024
The location is great and within walking distance to the Shuanglian Metro station. Also, the staff is friendly and very approachable. However, there are some problems with the facilities of the hotel.
Firstly, the hot water tap at the washing basin is faulty. The receptionist told us they had it fixed but the issue is not completely fixed, sometimes, the water is still cold even when we tried to set the temperature to a warmer one. This is bad because we went during the period when the weather is cold.
Next, the facilities might not be in the best condition. One of the shower facility was not secured properly (see photo) and dropped when we tried to use it. Luckily, it did not hurt anyone and they had promptly fixed the issue.
Also, the air-con has a remote control but we were told we cannot control the temperature at all since it is using a centralised cooling system, which defeats the point of having a remote control. This is bad because the weather is cold and the room is even colder, making it very uncomfortable. We had to switch on and off to manually tune the temperature.
Lastly, the curtains are not able to block out the lights completely. Many times, we woke up due to the light from outside...
As seen, the staff were friendly but the facilities are extremely poor. We are not really satisifed with the facilities from the hotel.
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