Sheraton Grand Taipei Hotel

Would highly recommend staying here! Service is great, got an upgrade :), breakfast is pretty good and the amenities are really good (gym & sauna). Location is superb, just one minute away from Shandao temple & a really central area that’s easy to access the various MRT lines

We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated. We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip. In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol. On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable. The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead. One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning. Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay. Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.

Hotel room is big and spacious. It is also located at a walkable distance from Shandao station and the Taipei main station making it easy to travel around.

Outstanding! 10/10, no notes! Food is exceptional, all the restaurants were a standout.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

We had a pleasant stay!! I love that theres a decent gym and bed was comfortable!

Nice food, comfortable bed, smells clean, good hospitality, good ambiance with top notch hospitality

The hotel location is nice as it’s just next to the metro station and within walking distance to the zhongshan centre area. The hotel facilities is a bit weary but have everything you need, eg. USB Output port. A compliant goes to the room keeping crew who always tidy and keep everything in the right place. My daughter was very impressed to see the toys always aligned as her arrangement even the bedsheet was changed.

Hotel car park is small n old. Lobby was grand and buffet dinner was upsad as no vacancy even you are in house guest. Should allocated 40% of the seat reservation for in house guest .