Airline Inn Taipei Ximen

地點絕佳，近西門町，房間夠用

地理位置優越，服務不錯

We recently stayed at your hotel as a family of 7 and had booked two rooms in advance. Upon arrival, we were informed by a male receptionist that one of the rooms was not ready, and therefore, both keys could not be handed over. He stated that he could not allow us to check into the room that was ready because the second room’s guests might complain, which was completely illogical, especially since both rooms were under the same family booking. We specifically told him that the first room was meant for three elderly family members aged 70 and above, who had just completed a 4-hour journey of over 200km and were in need of rest. Despite this, he refused to let us check in to the ready room, showing no empathy or flexibility in handling the situation. This experience was deeply frustrating and reflects poorly on the professionalism and customer service standards of your front desk staff. The rigid and unreasonable attitude of the male receptionist made our arrival experience unnecessarily stressful and disappointing. We hope the management will review this incident seriously and take steps to ensure better handling of such situations in the future.