GRAND HILAI TAIPEI

Fourth stay there, enjoyed it as always. Location obviously not for everyone depending on what brings you to Taipei. Great swimming pool on a rather windy deck so was closed part of my stay due to strong winds, otherwise great. Pic is view from city view room

Great amenities, clean hotel and generally warm and kind staff. However, we were celebrating my husband’s birthday and they welcomed us ok - but nothing special given we paid for a special executive level treatment. Breakfast was plenty of options but some limitations to those who are vegan and would like healthier options. Staff lack attentiveness that belongs to 5 stars, they also lack ‘can do’ attitude to accommodate guests’ requests especially when they are so simple like for example - I asked multiple times at breakfast and in the lounge if they can serve me some watermelon (because I saw they had freshly cut and stored watermelon sitting in the fridge) but all staff repeatedly said no. It felt so silly looking at that watermelon just sitting there and me sitting so disappointed day after day, just craving it and not being able to get it so I went to the mall across the street and ate it there. I mean, not a five star experience really. Apart from great spa and fitness, we left pretty disappointed :(

Awesome location if u are there for tradeshow, it's just right next to it like 3mins walk. The newly opened Lalaport is also just across. Huge room, bed, bathtub. Breakfast was huge and good quality. Will be back again if I am attending a tradeshow.

Great

Great Hotel, clean room, This hotel greatly exceeded my expectations. The staff at the front desk were exceptionally friendly, and the bed was remarkably comfortable. The bathroom was also extremely clean and had a good selection of toiletries.”

Location is a bit far from downtown, but it’s not a big concern if you’re taking Uber. It’s conveniently close to Yilan and Jiufen Old Street. The staff are friendly, helpful, and very attentive—often offering assistance even before we asked